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OTA Aged Care Indicative Pricing Survey 2025

Support at Home will commence from 1 November 2025 following a delay to its original start date of 1 July 2025. It will replace the existing Home Care Packages (HCP) and the Short-Term Restorative Care (STRC) programs. Guidance material available for the pricing of Support at Home services currently states that: “a billable unit of service will be time based and will be the face-to-face time (or time spent on a telehealth appointment, if appropriate) spent with a participant”. The new pricing model is very different to the current aged care approach where occupational therapists can charge for their client attributable time irrespective of whether that is face to face or non-face to face. This approach applies across most Commonwealth funded programs that support the delivery of occupational therapy services.

OTA is seeking your feedback to understand how these changes will affect your business or role, the sustainability of services, and the impact on the people you support. Your insights will help our advocacy efforts to address these issues and ensure prices set in the future cover the true costs of delivering services.

This survey will take approximately 10 minutes to complete. Your responses will remain confidential and will only be reported in aggregate. If you provide written feedback this may be quoted in full or in part with all identifying information removed.

If you have any questions about this survey please contact policy@otaus.com.au
1.Which best describes your role?
2.How many full-time equivalent (FTE) occupational therapists work in your organisation?
3.Where do you primarily work with older people (Select all that apply)
4.What are your primary services/client groups? (select all that apply)
5.In which Australian state or territory do you primarily provide services? (select more than 1 if you provide services across states)
6.What best describes your main service region?
7.(Optional) Please enter your town or postcode:
8.For clinicians who work as sole traders or business owners, what proportion of your total revenue currently comes from aged care-funded therapy services?
9.How important is non-face-to-face client attributable work reimbursement, including travel, to the viability of your service delivery?
10.How do you expect the proposed indicative pricing will affect your business's overall viability?
11.Will you need to make any of the following changes as a result of the indicative pricing ? (Select all that apply)
12.Do you expect these changes will reduce access to services for clients you work with?
13.(Optional) Please explain your answer regarding client access:
14.How many clients do you estimate you will no longer be able to service due to impacts of the indicative pricing?
15.If more than 100 please provide an estimated figure
16.On average, how many hours of non-face-to-face time would you spend on a client's support (including report writing, liaising with family, liaising with other services/staff etc)
17.What is the proportion of clients you see in their homes compared to clients you see in other settings?
18.Have you built your proposed unit price for post 1 November in accordance with the indicative pricing guidelines?
19.Have you consulted with aged care providers when building you proposed unit price?
20.If you answered yes, how did the majority of providers you consulted with interpret the indicactive pricing requirements?
21.Where does the hourly price you will be using from 1 November best fit in the below ranges?
22.Do you expect to remain profitable under the indicative pricing arrangements?
23.(Optional) Please explain your answer regarding profitability:
24.Last financial year (2024-25) how did your organisation/practice perform financially?
25.If you made a loss last year, how significant was it?
26.Do you/your practice currently have a waitlist for services?
27.If you answered yes, how long is your waitlist?
28.Do you expect to stop providing aged care services, in the next 12 months, due to financial factors
29.Do you believe the travel cut will disadvantage specific client groups?
30.(Optional) Please specify which client groups you believe will be most affected:
31.(Optional) Please share any additional comments about how the indicative pricing will affect your practice and the people you support:
32.(Optional) Would you be willing to provide a case study or speak with OTA further about the impact of these changes?
33.If yes, please provide your preferred contact email or phone number: