Have you been refused non-emergency patient transport to a hospital appointment since 28th April 2025?

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Non-emergency patient transport is a free transport service for people who find it difficult to get to hospital appointments on their own and have certain medical conditions or circumstances.

From 28th April 2025, new eligibility criteria for patient transport have been introduced in West Yorkshire and Craven. We want to know if this change has affected you so that we can feed your experiences into a review of the changes by West Yorkshire Integrated Care Board in September. We will do this anonymously without sharing any personal details or experiences that may identify you.

You only need to fill in this survey if you have been refused non-emergency patient transport since 28th April 2025.

If you need this form in an alternative format or help to fill it in, please call George or Harriet on: 0113 8980035 or email info@westyorkshirevoice.co.uk

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* 1. Who are you filling in this form for?

Myself

The person I care for

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* 2. Have you or the person you care for previously used patient transport in West Yorkshire or Craven before May 2025?

Yes

Can’t remember

If yes, please tell us when this was.

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* 3. Have you or the person you care for been refused patient transport to a hospital appointment since 1st May 2025?

Yes

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* 4. Was it explained to you why you or the person you care for was unable to book patient transport?

Yes

Can’t remember

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* 5. Please tell us more about any explanation that was or wasn’t given using the space below.

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* 6. Were you or the person you care for directed to any alternative travel options? Please tick all that apply.

I wasn’t told about any other options

Community transport scheme

Older person / disabled person’s bus pass

Healthcare travel costs scheme

Can’t remember

Other (please specify)

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* 7. Were you, or the person you care for, told about how you could appeal the decision?

Yes

Please use this space to give us more details.

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* 8. Is there anything else you’d like to tell us about your experiences with patient transport services? (please use the space below)

You can get more information about alternative transport options or how to appeal a non-emergency patient transport decision by:

Contacting your local Healthwatch directly on one of the numbers below.

OR

Sharing your details with us and we can pass them onto the relevant local Healthwatch and ask them to contact you.

Local Healthwatch contact details:

- Healthwatch Bradford and District: 0300 5610 987 / info@healthwatchbradford.co.uk
- Healthwatch Wakefield District: 01924 787379 / enquiries@healthwatchwakefield.co.uk
- Healthwatch Calderdale: 01422 412 141 / info@healthwatchcalderdale.co.uk
- Healthwatch Kirklees: 01924 450 379 / info@healthwatchkirklees.co.uk
- Healthwatch Leeds: 0113 898 0035 / info@healthwatchleeds.co.uk
- Healthwatch North Yorkshire (Craven): 01423 788 128 / hello@hwny.co.uk

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* 9. Would you like West Yorkshire Voice to share your contact details and the information you’ve shared on this form with your local Healthwatch organisation for the purposes of contacting you about to your experience?

Yes

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* 10. Your contact details (We will only share these with your local Healthwatch for the purposes of them getting in touch with you to discuss your experience.)

Name

Phone number

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* 11. Which area do you live in? (this is so that we know which local Healthwatch to get in touch with you).

Bradford and District

Wakefield District

Calderdale

Kirklees

Leeds

North Yorkshire (Craven)

Staying involved
If you would like to be kept in touch about more ways to have your voice heard in health and care across West Yorkshire, you can join West Yorkshire Voice and receive our monthly newsletter.

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* 12. If you would like to be added to West Yorkshire Voice to hear from us more regularly, please leave your contact details below. These will only be used by West Yorkshire Voice to send you newsletters, and not linked to your feedback unless you give consent.

Name

Phone number

Address

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* 13. How would you like to receive the newsletter?

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