1. Message from the Chief Ombudsman

I am conducting an investigation to examine the practices and processes used by agencies to meet their overarching timeliness obligations under the Official Information Act 1982.
In particular, I am looking into seven agencies’ processes and practices around:
  • making a decision on requests for information “as soon as reasonably practicable, and in any case not later than 20 working days after the day on which the request is received” (s15(1)), and
  • releasing information without “undue delay” (s28(5)).
The agencies I am investigating are:
  1. Te Whatu Ora | Health New Zealand
  2. Pharmac
  3. Kainga Ora | Housing New Zealand
  4. Department of Internal Affairs (DIA)
  5. The Treasury
  6. Department of the Prime Minister and Cabinet (DPMC)
  7. Transpower
I now ask the following people if they have any information that may help inform my investigation:
  • public servants (current and former, permanent or contractors), and
  • anyone who has made a request (for example, members of the public, media).

I am particularly interested in your experiences or observations dating from 1 July 2020.

Please know that my staff and I are required to maintain secrecy in everything we do. Any information you provide will be held in confidence by my office and is not subject to disclosure under the OIA.

Please also note that any information you provide through this form will not be treated as a complaint. If you do want to make a formal complaint about one of these agencies, you can do so in several different ways – see my website’s How to make a complaint page for details.

You can find out more about my investigations and official information guides and resources for the public, agencies, ministers, and the media, on my website.

I thank you in advance for your assistance.

Peter Boshier
Chief Ombudsman
5 December 2022
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