Otsego District Public Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes. 

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact the library at 269-694-9690.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses. Your responses are not saved until you click DONE. If you close the survey before you click DONE, you will not be able to go back to your responses. 

Thank you for your time!

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* 1. How has the Otsego District Public Library changed your life?

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* 2. Do you currently have an Otsego District Public Library card?

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* 3. Check the area in which you reside:

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* 4. What is your age range?

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* 5. How important is the Otsego District Public Library to its community?

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* 6. How frequently do you use the Otsego District Public Library?

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* 7. What would motivate you to use the library more?

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* 8. What reasons do your family members, neighbors, or friends give you for why they do not use the library?

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* 9. How do you generally find out about Otsego District Public Library programs and services?  Check all that apply.

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* 10. How satisfied are you with Otsego District Public Library overall?

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* 11. How satisfied are you with the following library collections?

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Was not aware of this service Was aware of this service, but don't use it
Physical book collections
Audiovisual collections (audiobooks, DVDs, CDs, Launchpad tablets, etc.)
New Rising Reader and STEAM Kit collections
Circulating puzzle and board game collections
Magazines and newspaper collections
Digital collections (Hoopla and Libby - Overdrive ebooks/eaudiobooks)
Wi-Fi hotspots for checkout
Book Page magazine (free magazine with reading recommendations)
Backpacks to Go program

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* 12. How satisfied are you with the following library services and programs?

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Was not aware of this Was aware of this, but don't use it
Customer service / helpful staff
A place to meet with your friends and neighbors / community-building
MELCAT Interlibrary Loan
Printing from your phone / mobile device
Photocopy, scan, and fax services
Button machine
Book binding
Cricut maker
Ellison die cut machine
Notary services
Children's programs (Storytimes, Music and Movement, Summer Reading, etc.)
Winter Early Literacy Fundraisers (Candyland, Alice in Wonderland, Wizard of Oz, Jumanji, Where's Waldo, etc.)
Teen programs (Teen Scene, Art Bug, Summer Reading, etc.)
Adult programs (crafts, historical, Lyrics on the Lawn, etc.)
Hours of operation
Friends of the Library used bookstore
New outdoor donation drop off for Friends of the Library used books
Paper Gator Recycling behind the library
Fine free (started in 2021)

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* 13. How satisfied are you with the following library technology offerings and digital resources?

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Was not aware of this Was aware of this, but don't use it
Library website (otsegolibrary.org)
Online services (the library's card catalog, databases, etc.)
Rocket Languages - online language courses
Digital newspaper archive - local newspapers dating back 100+ years
Wowbrary - weekly notices about the newest materials at ODPL / updates to ODPL Facebook with new materials
Ancestry (onsite only) - access to billions of family records and indexes
Computer and printing
Internet access / Wi-Fi in the building
Laptops for in-library use
Online library card sign up

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* 14. How satisfied are you with the following aspects of the library's physical space?

  Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Was unaware of this Was aware of this, but do not use
Physical building
Library grounds
Early Literacy Center
Summer outdoor play patio
Local history room
Tutor / Study rooms
Room rental options
Comfortable space to read and use a computer
Library's new curbside window for book pickup

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* 15. What is your level of interest in the library adding the following?  (Please note that all of these options are just exploratory possibilities and not all are planned options/changes at this point.)

  High Neutral Low Don't care
New carpeting in the main library spaces
Covered performance area (retractable awning or physical awning for outdoor programs)
Library of Things (circulating items like binoculars, tools, etc.)
Homebound services (books by mail or delivery)
More study rooms / private study spaces
Additional charging stations / electrical ports around the library
Digital roadside sign
Online tutoring service (i.e. Tutor.com)
Host more museum-style or traveling exhibits (i.e. Seuss Art/Sculptureworks)
More staffing / more full-time staff (the library currently only has 3 full-time staff)
Makerspace (i.e. 3D printing)
Text notifications for patron holds/overdues/programs
Writer's group
Reading tutors
Return of 1-on-1 computer, phone, and tablet help appointments
Additional open hours (if so, when?)
More materials in certain collections (if so, which collections?)
Additional programs of a certain type (if so, what programs?)
New furnishings / chairs replaces anywhere in the library (if so, where?)
More outreach/community collaboration opportunities (if so, what?

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* 16. What are some community needs that you are aware of and how could the library help meet those needs?

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* 17. What new technologies would you like to see the Otsego District Public Library offer?

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* 18. Since the library went fine free in 2021, how does that make you feel about donating to the library?

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* 19. What would make the library's building better?

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* 20. What would make your experience visiting the Otsego District Public Library more pleasant?

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact the library at 269-694-9690.

Thank you for your responses.

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