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We would like to hear from you! Please complete the survey below by answering the following questions on your experience with Pillar Care Continuum. Please return the completed survey by March 13, 2023. 

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* 1. Please indicate which residential program you/your family member currently lives in. 

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* 2. Does the program keep you well informed of progress through family meetings/events, verbal/written/electronic communication?

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* 3. Are your concerns being resolved in a timely and efficent manner?

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* 4. Are you kept apprised of any medical, dental, clinical and/or behavioral concerns, appointments and follow-up recommendations?

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* 5. Do staff interact with you/your family member in a sensitive and meaningful manner?

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* 6. Is the care and maintenance of personal belongings satisfactory?

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* 7. Is clothing properly maintained?

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* 8. Is the cleanliness of adaptive equipment ( e.g.; wheelchair, device, etc.) satisfactory?

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* 9. Are you notified of Individual Support Plan (ISP) or Interdisciplinary Team (IDT) meetings in a timely fashion?

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* 10. Are you afforded the opportunity to actively participate in the ISP/IDT process?

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* 11. Are you provided with a copy of the completed ISP/IDT document?

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* 12. Are your/your family member's rights consistently protected, (e.g. voting, informed consent, privacy)?

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* 13. Are you comfortable with the preparation/training of staff who provide direct care to you/your family member?

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* 14. Are staff accepting of your suggestions concerning the best way to care for you/your family member?

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* 15. Are you satisfied with the quality of personal care provided in response to your/your family member's health, safety, and well-being?

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* 16. Do you/your family member have ample opportunity to participate in leisure and social activities both in the residence and out in the community?

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* 17. Do you/your family member participate in stimulating activities within their residence?

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* 18. Do you feel that the menus are varied according to your/your family member's prefence?

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* 19. Are you/your family member's special diet and designated meal preparation needs properly followed?

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* 20. Are there healthy snacks available in the residence?

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* 21. Are you satisfied with the accounting and management of your/your family member's funds?

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* 22. Do you receive copies of the financial records on a monthly basis?

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* 23. Is the residence maintained in a satisfactory manner, (e.g.; appearance, cleanliness, sanitation)?

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* 24. Are the grounds of the residence well maintained (e.g., lawn, plants, snow removal)?

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* 25. Are the vans maintained and driven in safe manner?

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* 26. Please list (3) three suggestions for improvement that you would like to see implemented specific to your or your family member's program or overall at Pillar Care Continuum?

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* 27. Please feel free to note any additional issues, concerns, or suggestions.

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