Content Intent

D365UG|CRMUG Summit EMEA is the premier advanced-learning conference for Microsoft Dynamics 365 & existing CRM Users. It will be held 24-26 April 2018. The Dynamics 365/CRM content designed for the event will be centered around the following role-based persona's or tracks.  Included is the intent of the track.  

The programming team would like to hear, and will be very grateful for, your ideas for sessions at the conference. You can submit both sessions you'd like to attend and/or sessions you'd personally like to present.  Please consider the tracks and track intent when submitting your submission. 

Deadline to submit a session proposal is November 30th, 2017.
  
NOTE: D365UG|CRMUG Members will be given preferred status in content selection by the programming committee.   

Persona/Track Targeted Roles Track Intent
Power User CRM Administrator, CRM Project Owner, Business Analyst, IT Professional This track will help anyone new or responsible for their Dynamics 365/CRM deployment.  It will address topics featuring setup, security, relationships, data management, integration, workflow, optimization and overall best management practices to help those most responsible for managing their Dynamics 365/CRM environment. 
Developer Developers, Application Engineers This track focuses on custom extensibility and code required modifications made to Dynamics 365/CRM.  Both beginner and advanced extensibility and developing concepts will be shared. 
Customizer Experienced CRM Administrators, Project Owners, & IT Professional The track focuses on more intermediate to advanced topics to enable Dynamics 365/CRM to work for an organization.  Advanced configuration and no code customization topics will be shared, including the use of extended Microsoft cloud technologies that complement Dynamics 365/CRM. 
Customer Engagement Service Leaders, Management, BDMs, CRM Project Owner, CRM Administrators, Business Analyst This track will exclusively focus on the role of all service use and customer engagement activities tied to customer, field, or project service within Microsoft Dynamics 365/CRM.  From case management, omni-channel support, or voice of the customer; this track will focus on everything customer care related.
Leadership BDMs, Sales, Service, Marketing Leaders & Management This track focuses on the promise of Dynamics 365/CRM for the business.  It will center around CRM buy-in, understanding the role of CRM for the organization, and collaboration with other departments & teams.  Content around change management, user adoption, and overall Dynamics 365/CRM customer success will be shared. 
BI & Reporting Business Analyst, BDMs, CRM Administrator, Management, Business User The track features topics to view, dissect, & understand your CRM data.  Out of the box capabilities and other solutions (i.e. Power BI) will be shared to help companies get the most out of business intelligence when using Dynamics 365/CRM or related tools.

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