Auburn Hills Public Library Community Survey

Auburn Hills, YOUR library needs help to be the best library for you!

Six years ago, we asked you to share what you wanted to see in our library building, and we were able to integrate many of those suggestions. Now we are hoping to learn more about how to better serve you and the community as a whole. Please take a few moments to help us by completing this survey. Even if you do not have a library card or have not visited the library recently, your responses will help us plan for the library's future.

All responses are strictly confidential and no information will be shared that identifies respondents.

If you have any questions about this survey or would like assistance in responding, please contact Kathleen Kwiatkowski, kwiatkowskik@ahplibrary.org. 248-370-8125.

This survey should take you a few minutes to complete (but feel free to take as much time as you need). Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses.

Thank you for your time!
1.Do you have an Auburn Hills Public Library card?(Required.)
2.Do you live in Auburn Hills?
3.How often do you use the library and/or online library services?
4.What prevents you from using the library? (Check all that apply.)
5.Why do you come to the library? (Check all that apply.)
6.How satisfied are you with the Auburn Hills Public Library overall?
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
7.Please rate how satisfied you are with the following aspects of the library.
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
N/A
Physical collection (ex: books, movies, video games)
Equipment (ex: hotspots, technology, tools)
Digital and streaming collection (ex: Libby, Hoopla, Kanopy)
Online learning collection (ex: Mango, Creativebug)
Events and programs for children
Events and programs for teens
Events and programs for adults
Customer service
Library website
Library facility
Meeting rooms
Study rooms
8.For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
9.Where do you learn about what is going on at the library? (Check all that apply.)
10.Where are other places that you get news about the Auburn Hills community?
11.How important are the following library services to you and your family?
Not at all important
Slightly important
Important
Very important
Physical collection (ex: books, movies, video games)
Equipment (ex: hotspots, technology, tools)
Digital and streaming collection (ex: Libby, Hoopla, Kanopy)
Online learning collection (ex: Mango, Creativebug)
Events and programs for children
Events and programs for teens
Events and programs for adults
Technology assistance
Assistance from staff
12.How important do you think the following potential services would be to you and your family?
Not at all important
Slightly important
Important
Very important
Makerspace
Bookmobile
Parking lot improvements (ex: EV charging, layout, steps)
Cafe
Outdoor space
Downtown lending library
Branch library at another location
Quiet study spaces
Little Free Libraries
13.What types of programs would you or your family like to attend at the library? (Check all that apply.)
14.What additional programs, services, or collections could the library add that would be valuable to you and your family?
15.Thinking about the Auburn Hills Public Library, please indicate how strongly you agree or disagree with the following.
Strongly disagree
Disagree
Neither agree nor disagree (Neutral)
Agree
Strongly agree
The library is an important part of the community.
The library is a welcoming and safe place.
The library staff is knowledgeable and helpful.
The library facilities are clean and well-maintained.
The library treats all users equitably.
The library is easy to navigate, and I can find what I need.
The library has enough space for my needs.
The library seems easily accessible and usable for those with physical or mobility challenges.
The library's collection meets my needs.
The library has up-to-date technology.
The library seems usable for those with emotional, cognitive, or neurosensory differences.
The library's furniture is comfortable.
16.Please choose all statements below that describe you.
17.What languages are spoken in your home? Please check all that apply. (Optional)
If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact Kathleen Kwiatkowski, kwiatkowskik@ahplibrary.org. 248-370-8125.

Thank you for your time, and we hope to see you at the library soon!
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