Board policy GAE describes the complaint and grievances procedure for certified and non-certified personnel. Parents/school communication is described in student handbooks and on the website. Parents are expected to address complaints or grievances beginning at the school level with the teacher first and then the administration. Central office personnel should be contacted next should parents feel the issues have not been resolved. Conferences forms/notes/minutes are kept on file as documentation of the issues.

Complaint procedures under the ESEA are available from the Director of Federal Programs. The complaint procedures describe grounds for complaints, federal programs for which complaints can be filed, filing and investigation of a complaint, as well as rights to appeal. The address to which complaints should be filed is included in the procedure. Information regarding complaint procedures is distributed annually to school administrators to share with their staff. Copies are kept on file in each school’s front office.

Complaint Procedures under ESEA
A. Grounds for a Complaint
Any individual, organization or agency (complainant) may file a complaint with the White County Board of Education if that individual, organization or agency believes and alleges that a violation of Federal statute or regulation that applies to a program under ESEA has occurred. The complaint must allege a violation that occurred not more than one (1) year prior to the date that the complaint is received unless a longer period is reasonable because the violation is considered systemic or ongoing.

B. Federal Programs for Which Complaints Can Be Filed
a. Title I, Part A
b. Title I, Part C
c. Title I, Part D
d. Title II, Part A
e. Title III, Part A
f. Title VI, Part B
g. McKinney-Vento Act
h. School Improvement 1003(g) SIG
i. School Improvement 1003(g)—AARA (SIG—AARA)
j. RT3
k. Lowest Achieving Schools

C. Complaints Originating at the Local Level

As part of its Assurances within ESEA program grant applications and pursuant to Section 9306 of ESEA, an LEA accepting federal funds must have local written procedures for the receipt and resolution of complaints alleging violations of law in the administration of covered programs. Therefore a complaint should not be filed with the Georgia Department of Education until every effort has been made to resolve through local written complaint procedures. If the complainant has tried to file a complaint with White County Schools to no avail, the complainant must provide the Georgia Department of Education written proof of their attempt to resolve the issue with White County Schools.
D. Filing a Complaint
A formal complaint must be filed in writing and signed by the complainant. The complaint must include the following:
1. A statement that the LEA has violated a requirement of a Federal statute or regulation that applies to an applicable program;
2. The date on which the violation occurred;
3. The facts on which the statement is based and the specific requirement allegedly violated (include citation to the Federal statute or regulation);
4. A list of the names and telephone numbers of individuals who can provide additional information;
5. Whether a complaint has been filed with any other government agency, and if so, which agency;
6. Copies of all applicable documents supporting the complainant’s position; and
7. The address of the complainant.

The complaint must be addressed to:
Shanna Wilkes, Director of State and Federal Programs
White County Schools
136 Warrior’s Path
Cleveland, GA 30528

E. Investigation of Complaint
Within ten (10) days of receipt of the complaint, White County Schools will issue a Letter of Acknowledgement to the complainant that contains the following information:

1. The date WCSS received the complaint;
2. How the complainant may provide additional information;
3. A statement of the ways in which WCCS may investigate or address

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* 1. Name (Complainant)

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* 2. Mailing Address

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* 3. Phone

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* 4. Person/department complaint is being filed against:

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* 5. The date on which the violation occurred:

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* 6. Statement that the White County School System has violated a requirement of a Federal statute or regulation that applies to an applicable program (include citation to the Federal statute or regulation)

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* 7. The facts on which the statement is based and the specific requirement allegedly violated

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* 8. List the names and telephone numbers of individuals who can provide additional information.

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* 9. Has a complaint been filed with any other government agency? If so, provide the name of the agency.

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* 10. By typing your full name in the box below, you are e-signing this complaint.

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