About this survey

The purpose of this survey is to understand why parents and guardians of children aged 0-4 attend urgent and emergency care services, explore the barriers they face in accessing GP services, and identify ways to improve referral processes and communication. We also aim to gather insights on how to increase awareness of local healthcare options, such as NHS 111, pharmacies, and out-of-hours GP services, so that families can make informed choices about when and where to seek care. Your responses will remain confidential and will be used to help improve services for young children in Hounslow.

Please complete this survey if you are a parent/guardian who has recently accessed A&E services for a child aged 0-4. You can also email us on info@healthwatchhounslow.co.uk or contact us on 020 3603 2438 if you have any questions regarding this survey. Your responses will be kept confidential and will not be attributed towards you.


We thank you for taking the time to share you experience and views.
Section 1. About your child

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* What is your child's gender?

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* What is your child's age?

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* Is your child registered with a GP practice?

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* If yes, what is the name of the GP practice?

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* Does your child have any long-term medical conditions?

Section 2. About the visit

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* How many times have you visited A&E in the last 12 months?

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* What time of day/night have you usually visited A&E ?

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* Which hospital did you attend for the A&E visit

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* Did you attend your child's GP before going to A&E ?

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* Please tell us the reasons why you chose to attend (or not attend) your child’s GP before going to A&E. :

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* When your child is unwell, what factors influence your decision to go to A&E?
(Please select all that apply.)

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* What symptoms or concerns did your child have ? (Select all that apply)

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* What was the result of this A&E Visit?

Your Experience

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* How would you rate your overall experience at the paediatric A&E department?
1 = Highly Dissatisfied, 10 = Very Satisfied

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* What went well during your visit to A&E?

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* What could be improved ?

Section 3. Awareness of Services
This part of the survey is to understand your awareness, experience, and preferences regarding services available for parents, guardians, and caregivers of young children (0-4) in Hounslow.

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* Which of the following services have you used for your child before visiting A&E ?

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* Are you aware of the following are available for you in child in Hounslow?

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* When your child is unwell, what kinds of information, support, or services would make you feel more confident about knowing what to do? (Select all that apply)

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* How would you prefer to receive information or guidance about your child's health (Select all that apply)

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* Additional comments/improvements

Section 4: About You (Parent/Guardian Demographics )

This information helps us understand who is responding and ensure we are hearing from a range of people. All questions are optional.

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* What is your gender (Select one)

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* What is your age group

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* What is your sexual orientation?(Select one)

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* What is your ethnicity? (Select one group, then tick the box that best describes your background)

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* Do you consider yourself to be disabled?

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* Do you have a long-term health condition or ongoing care need?

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* What is your religion or belief?

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* What is your current employment status?

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* Which area of the borough do you live in? (Select one)

We will also be conducting in-depth focus group discussions with parents/guardians. If you would like to be contacted about taking part in this project, please provide your email address or mobile(or both) number below :

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* Your name?

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* Mobile no-

Consent

Please provide your consent so that we can use and store the information you have provided.

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* Confirmation of consent

How we use your information

The information you share with us helps us spot trends to identify areas for improvement. We may use quotes in our reports, but we will not use any information that will identify you.
As well as your feedback, we also ask you to volunteer some personal information. This helps us to help us understand how different groups experience local health and social care services and supports our focus on improving equality, diversity and inclusion. 
If you are sharing information on behalf of another person, make sure that you have their permission to do so, or the information you do share should be anonymous.


Our full privacy statement can be found at:
https://www.healthwatchhounslow.co.uk/privacy-policy/

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