QuietRide Car Survey 2013
Since SEPTA became the first commuter rail operator to introduce QuietRide
in January 2009, the program's popularity has grown remarkably. Today, it remains one of the most important elements of both our Customer Service Program and our Passenger Etiquette Campaign (PEC).
Our last QuietRide
survey was in early 2012. The program has matured since then and we need to assess if it is still meeting your needs and expectations. By participating in this survey you will help guide the direction of QuietRide
in the future.
Before starting the survey, please know your train numbers. And don’t forget to follow us on Twitter @SEPTA_SOCIAL
and visit www.iseptaphilly.com
Kim Scott Heinle
Assistant General Manager-Customer Service & Advocacy
“SEPTA is committed to consistently deliver a positive Customer Experience! We are driven by our customers and fueled by their expectations!”