Triage Cancer & ALA Webinar Registration

Librarians as Health Insurance Guides: Tools for Supporting Your Community

The American Health care system is a complex landscape that can be challenging to navigate. Library staff are in a unique position to provide guidance and resources that empower their individuals and communities to access the care that they need. In this event, staff from Triage Cancer, a non-profit that hosts free educational events on the legal and practical issues that often arise after a cancer diagnosis, will cover essential topics to help you become a more effective advocate for those in need. In partnership with ALA and The LEAF study, registration will be shared to facilitate Continuing Education. This event will take place on Zoom on Thursday, March 20, 2025, at 11:30am Pacific /1:30pm Central/2:30pm Eastern.

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* 1. First Name

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* 2. Last Name

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* 3. Email Address

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* 4. Phone

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* 5. City

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* 6. State

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* 7. Company/Organization (if applicable)

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* 8. What age range applies to you?

0-18

19-39

40-64

65+

Prefer not to share

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* 9. What gender do you most identify with?

Woman

Man

Transgender

Non-binary/non-conforming

A gender not listed here

Prefer not to answer

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* 10. I identify my race/ethnicity as

Native American

Asian or Pacific Islander

Black or African American

Hispanic or Latinx

Middle Eastern or North African

White

Prefer not to answer

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* 11. What is your current job title?

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* 12. How many years have you been in your current role?

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* 13. What description best describes the area of the library you work at?

Urban

Suburban

University

Small College

Rural/Small Town

Other (please specify)

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* 14. What type of library do you work in?

Public

Academic

School

Special/Other

Other (please specify)

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* 15. In your experience, which of the following topics have library patrons approached you or your colleagues about? (Select all the apply).

Understanding and using health insurance (insurance terminology, finding in-network care, filing appeals)

Obtaining or switching health insurance (someone is uninsured, someone is losing their current coverage, someone is turning 65)

Understanding medical bills and tracking medical expenses

Finding assistance programs to help pay for medical or related expenses

Other (please specify)

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* 16. A patient should pay a medical bill

A. As soon as they receive it from their health care provider

B. Not until they compare it to the explanation of benefits from their health insurance company

C. After the due date

D. None of the above

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* 17. Which of the following are typically included in an out-of-pocket maximum?

A. Deductible

B. Co-Payments

C. Co-Insurance

D. Premiums

E. A, B, and C

All of the above

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* 18. What should you compare when shopping for a health insurance plan?

a. Cost share amount

b. Out-of-pocket maximum

c. Provider Network

d. Formulary

e. All of the above

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* 19. True or False: If one receives a health insurance claim denial, they should not take “no” for an answer, because 39% to 59% of appeals are won.

a. True

b. False

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* 20. If someone is losing their employer-sponsored health insurance, they should consider

a. COBRA or state COBRA

b. Special Enrollment through State Marketplace

c. Another group plan

d. Medicare or Medicaid

e. All of the above

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