RTA Mobility (ADA & General Paratransit) Customer Survey

Help us to serve you better! The RTA of Central Maryland, in partnership with Howard County, Anne Arundel County, the City of Laurel and Northern Prince George's County, wants your input on public transit services. Please complete the following survey to provide us with your feedback about our services and possible improvements. Your answers are anonymous. Thank you for your input! For more information, visit: www.rtacentralmdtransitplan.com

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* 1. What type of rider are you?

Americans with Disabilities Act (ADA) rider

General Paratransit (GPT) rider

Both

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* 2. What do you normally use this service for? Check all that apply.

Work

School

Medical

Social/Recreation

Senior Center

Government / Service Agency

Shopping / Errands

Other (please specify)

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* 3. How often do you ride this service?

5 days/week or more

3-4 days/week

1-2 days/week

Less than once a week

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* 4. What fare do you normally pay for a one-way trip?

$4.00

$5.00

$35 ADA 10-Ride Ticket Book

$50 GPT 10-Ride Ticket Book

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* 5. How long have you been using this service?

0 - 6 months

6 - 12 months

1 - 2 years

More than 2 years

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* 6. Do you use any other transportation services that operate in the region?

RTA Fixed Routes

Anne Arundel County Transit

Prince George's County's TheBus

MTA Commuter Bus

MTA Local / Express Bus

MTA Mobility / Paratransit

MARC Train

WMATA Metrorail

WMATA Metrobus

WMATA MetroAccess

Other (please specify)

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* 7. Please rate the RTA Mobility paratransit service in the following areas:

	Strongly Satisfied	Satisfied	Neutral	Dissatisfied	Strongly Dissatisfied
Trip Scheduling Process	Trip Scheduling Process Strongly Satisfied	Trip Scheduling Process Satisfied	Trip Scheduling Process Neutral	Trip Scheduling Process Dissatisfied	Trip Scheduling Process Strongly Dissatisfied
Telephone Customer Service	Telephone Customer Service Strongly Satisfied	Telephone Customer Service Satisfied	Telephone Customer Service Neutral	Telephone Customer Service Dissatisfied	Telephone Customer Service Strongly Dissatisfied
Phone Wait Time	Phone Wait Time Strongly Satisfied	Phone Wait Time Satisfied	Phone Wait Time Neutral	Phone Wait Time Dissatisfied	Phone Wait Time Strongly Dissatisfied
On-Time Performance	On-Time Performance Strongly Satisfied	On-Time Performance Satisfied	On-Time Performance Neutral	On-Time Performance Dissatisfied	On-Time Performance Strongly Dissatisfied
Saturday Service Hours	Saturday Service Hours Strongly Satisfied	Saturday Service Hours Satisfied	Saturday Service Hours Neutral	Saturday Service Hours Dissatisfied	Saturday Service Hours Strongly Dissatisfied
Sunday Service Hours	Sunday Service Hours Strongly Satisfied	Sunday Service Hours Satisfied	Sunday Service Hours Neutral	Sunday Service Hours Dissatisfied	Sunday Service Hours Strongly Dissatisfied
Cost of the Fare	Cost of the Fare Strongly Satisfied	Cost of the Fare Satisfied	Cost of the Fare Neutral	Cost of the Fare Dissatisfied	Cost of the Fare Strongly Dissatisfied
Ride Time / Time Spent on Bus	Ride Time / Time Spent on Bus Strongly Satisfied	Ride Time / Time Spent on Bus Satisfied	Ride Time / Time Spent on Bus Neutral	Ride Time / Time Spent on Bus Dissatisfied	Ride Time / Time Spent on Bus Strongly Dissatisfied
Safety and Security on Vehicles	Safety and Security on Vehicles Strongly Satisfied	Safety and Security on Vehicles Satisfied	Safety and Security on Vehicles Neutral	Safety and Security on Vehicles Dissatisfied	Safety and Security on Vehicles Strongly Dissatisfied
Comfort of Ride	Comfort of Ride Strongly Satisfied	Comfort of Ride Satisfied	Comfort of Ride Neutral	Comfort of Ride Dissatisfied	Comfort of Ride Strongly Dissatisfied
Cleanliness of Vehicles	Cleanliness of Vehicles Strongly Satisfied	Cleanliness of Vehicles Satisfied	Cleanliness of Vehicles Neutral	Cleanliness of Vehicles Dissatisfied	Cleanliness of Vehicles Strongly Dissatisfied
Reliability and Condition of Vehicles	Reliability and Condition of Vehicles Strongly Satisfied	Reliability and Condition of Vehicles Satisfied	Reliability and Condition of Vehicles Neutral	Reliability and Condition of Vehicles Dissatisfied	Reliability and Condition of Vehicles Strongly Dissatisfied
Courtesy/Friendliness of Drivers	Courtesy/Friendliness of Drivers Strongly Satisfied	Courtesy/Friendliness of Drivers Satisfied	Courtesy/Friendliness of Drivers Neutral	Courtesy/Friendliness of Drivers Dissatisfied	Courtesy/Friendliness of Drivers Strongly Dissatisfied
Response/Precautions for COVID-19	Response/Precautions for COVID-19 Strongly Satisfied	Response/Precautions for COVID-19 Satisfied	Response/Precautions for COVID-19 Neutral	Response/Precautions for COVID-19 Dissatisfied	Response/Precautions for COVID-19 Strongly Dissatisfied
Overall Service	Overall Service Strongly Satisfied	Overall Service Satisfied	Overall Service Neutral	Overall Service Dissatisfied	Overall Service Strongly Dissatisfied

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* 8. Please rate the cab services contracted through RTA Mobility in the following areas:

	Strongly Satisfied	Satisfied	Neutral	Dissatisfied	Strongly Dissatisfied
Safety and Security on Vehicles	Safety and Security on Vehicles Strongly Satisfied	Safety and Security on Vehicles Satisfied	Safety and Security on Vehicles Neutral	Safety and Security on Vehicles Dissatisfied	Safety and Security on Vehicles Strongly Dissatisfied
Cleanliness of Vehicles	Cleanliness of Vehicles Strongly Satisfied	Cleanliness of Vehicles Satisfied	Cleanliness of Vehicles Neutral	Cleanliness of Vehicles Dissatisfied	Cleanliness of Vehicles Strongly Dissatisfied
Reliability and Condition of Vehicles	Reliability and Condition of Vehicles Strongly Satisfied	Reliability and Condition of Vehicles Satisfied	Reliability and Condition of Vehicles Neutral	Reliability and Condition of Vehicles Dissatisfied	Reliability and Condition of Vehicles Strongly Dissatisfied
Properly Identified Vehicles	Properly Identified Vehicles Strongly Satisfied	Properly Identified Vehicles Satisfied	Properly Identified Vehicles Neutral	Properly Identified Vehicles Dissatisfied	Properly Identified Vehicles Strongly Dissatisfied
Courtesy/Friendliness of Drivers	Courtesy/Friendliness of Drivers Strongly Satisfied	Courtesy/Friendliness of Drivers Satisfied	Courtesy/Friendliness of Drivers Neutral	Courtesy/Friendliness of Drivers Dissatisfied	Courtesy/Friendliness of Drivers Strongly Dissatisfied

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* 9. Are there specific destinations you need to go to on a regular basis that transit does not serve?

Yes

If yes, please describe:

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* 10. Which of the following technological improvements would you benefit from?

Wi-Fi onboard buses

USB charger ports

Online booking and trip management

Other (please specify)

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* 11. What is your zip code?

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* 12. Do you have a car?

Yes

If yes, was a car available today for this trip?

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* 13. Do you have a driver’s license?

Yes

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* 14. Please indicate your age:

17 or under

18-24

25-49

50-54

55-59

60-64

65 or above

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* 15. What is your employment status? You may check more than one.

Employed (Full-time)

Employed (Part-time)

Student (Full-time)

Student (part-time)

Retired

Unemployed

Other (please specify)

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* 16. What is your annual household income?

$20,000 or less

$21,000 to $40,000

$41,000 to $60,000

$61,000 to $80,000

$81,000 to $100,000

More than $100,000

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* 17. Are you of Hispanic or Latino origin?

Yes

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* 18. How would you classify yourself? (check all that apply)

Caucasian/White

African American/Black

Asian

American Indian/Alaska Native

Native Hawaiian/Other Pacific Islander

Prefer not to answer

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* 19. Do you speak a language other than English at home?

Yes

If Yes, what is this language? (for example Spanish, Korean, Chinese)

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* 1. What type of rider are you?

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* 2. What do you normally use this service for? Check all that apply.

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* 3. How often do you ride this service?

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* 4. What fare do you normally pay for a one-way trip?

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* 5. How long have you been using this service?

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* 6. Do you use any other transportation services that operate in the region?

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* 7. Please rate the RTA Mobility paratransit service in the following areas:

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* 8. Please rate the cab services contracted through RTA Mobility in the following areas:

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* 9. Are there specific destinations you need to go to on a regular basis that transit does not serve?

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* 10. Which of the following technological improvements would you benefit from?

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* 11. What is your zip code?

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* 12. Do you have a car?

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* 13. Do you have a driver’s license?

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* 14. Please indicate your age:

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* 15. What is your employment status? You may check more than one.

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* 16. What is your annual household income?

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* 17. Are you of Hispanic or Latino origin?

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* 18. How would you classify yourself? (check all that apply)

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* 19. Do you speak a language other than English at home?

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* 20. Please provide any comments you may have regarding public transportation: