Help us to serve you better! The RTA of Central Maryland, in partnership with Howard County, Anne Arundel County, the City of Laurel and Northern Prince George's County, wants your input on public transit services. Please complete the following survey to provide us with your feedback about our services and possible improvements. Your answers are anonymous. Thank you for your input! For more information, visit:  www.rtacentralmdtransitplan.com

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* 1. Which bus route are you currently riding?

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* 2. Where did your trip start? Please indicate the street address, intersection, or landmark (example: if your trip started at home, put your address or a close intersection)

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* 3. What is your final destination? Please indicate the street address, intersection, or landmark (example: Arundel Mills Mall)

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* 4. Did or will you Transfer to another bus to complete this trip?

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* 5. If you are transferring on this trip, what service did you transfer from or will you be transferring to?

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* 6. Are there specific destinations you need to go to on a regular basis that transit does not serve?

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* 7. What is the purpose of your trip today? Check all that apply. 

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* 8. How often do you take public transit?

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* 9. Please rate RTA’s service in the following areas:

  Strongly Satisfied Satisfied Neutral Dissatisfied Strongly Dissatisfied
Frequency of Bus Service
Hours of Bus Service
Areas Served by Bus Routes
Bus Running On-Time
Saturday Service Hours
Sunday Service Hours
Ride Time/Time Spent on Bus
Availability of Schedule Information
Cost of Bus Fare
Safety and Security on Buses/at Stops
Cleanliness of Buses and Stops
Courtesy/Friendliness of Bus Drivers
Customer Service and Information
Reliability and Condition of Vehicles
Comfort of Ride
Response/Precautions for COVID-19
Overall Service

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* 10. Which of the following technological improvements would you benefit from?

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* 11. What is your zip code?

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* 12. Do you have a car?

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* 13. Do you have a driver’s license?

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* 14. Please indicate your age:

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* 15. What is your employment status? You may check more than one.

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* 16. What is your annual household income?

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* 17. Are you of Hispanic or Latino origin? 

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* 18. How would you classify yourself? (check all that apply)

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* 19. Do you speak a language other than English at home?  

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* 20. Please provide any comments you may have regarding public transportation:

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