RTA Customer Survey

Help us to serve you better! The RTA of Central Maryland, in partnership with Howard County, Anne Arundel County, the City of Laurel and Northern Prince George's County, wants your input on public transit services. Please complete the following survey to provide us with your feedback about our services and possible improvements. Your answers are anonymous. Thank you for your input! For more information, visit: www.rtacentralmdtransitplan.com

Question Title

* 1. Which bus route are you currently riding?

301 South Laurel

302 Greenbelt Metro Station

401 Harper’s Choice / Clary’s Forest

402 Columbia Crossing / Dobbin Center

403 Executive Park Drive

404 Hickory Ridge

405 Ellicott City

406 Columbia Gateway

407 Owen Brown / Kings Contrivance

408 Lark Brown / Waterloo

409 US Route 1 Corridor

501 Columbia / Arundel Mills

502 Laurel / Arundel Mills

503 Laurel / Columbia

Question Title

* 2. Where did your trip start? Please indicate the street address, intersection, or landmark (example: if your trip started at home, put your address or a close intersection)

Question Title

* 3. What is your final destination? Please indicate the street address, intersection, or landmark (example: Arundel Mills Mall)

Question Title

* 4. Did or will you Transfer to another bus to complete this trip?

No transfers

Yes, one transfer

Yes, two transfers

Yes, three or more transfers

Question Title

* 5. If you are transferring on this trip, what service did you transfer from or will you be transferring to?

RTA

Anne Arundel County Transit

Prince George's County's TheBus

MTA Commuter Bus

MTA Local / Express Bus

MARC Train

WMATA Metrorail

WMATA Metrobus

Neighbor Ride

Other (please specify)

Question Title

* 6. Are there specific destinations you need to go to on a regular basis that transit does not serve?

Yes

If yes, please describe:

Question Title

* 7. What is the purpose of your trip today? Check all that apply.

Work

School

Medical

Shopping

Social/Recreation

Dining

Government / Service Agency

Other (please specify)

Question Title

* 8. How often do you take public transit?

5 days/week or more

3-4 days/week

1-2 days/week

Less than once a week

Question Title

* 9. Please rate RTA’s service in the following areas:

	Strongly Satisfied	Satisfied	Neutral	Dissatisfied	Strongly Dissatisfied
Frequency of Bus Service	Frequency of Bus Service Strongly Satisfied	Frequency of Bus Service Satisfied	Frequency of Bus Service Neutral	Frequency of Bus Service Dissatisfied	Frequency of Bus Service Strongly Dissatisfied
Hours of Bus Service	Hours of Bus Service Strongly Satisfied	Hours of Bus Service Satisfied	Hours of Bus Service Neutral	Hours of Bus Service Dissatisfied	Hours of Bus Service Strongly Dissatisfied
Areas Served by Bus Routes	Areas Served by Bus Routes Strongly Satisfied	Areas Served by Bus Routes Satisfied	Areas Served by Bus Routes Neutral	Areas Served by Bus Routes Dissatisfied	Areas Served by Bus Routes Strongly Dissatisfied
Bus Running On-Time	Bus Running On-Time Strongly Satisfied	Bus Running On-Time Satisfied	Bus Running On-Time Neutral	Bus Running On-Time Dissatisfied	Bus Running On-Time Strongly Dissatisfied
Saturday Service Hours	Saturday Service Hours Strongly Satisfied	Saturday Service Hours Satisfied	Saturday Service Hours Neutral	Saturday Service Hours Dissatisfied	Saturday Service Hours Strongly Dissatisfied
Sunday Service Hours	Sunday Service Hours Strongly Satisfied	Sunday Service Hours Satisfied	Sunday Service Hours Neutral	Sunday Service Hours Dissatisfied	Sunday Service Hours Strongly Dissatisfied
Ride Time/Time Spent on Bus	Ride Time/Time Spent on Bus Strongly Satisfied	Ride Time/Time Spent on Bus Satisfied	Ride Time/Time Spent on Bus Neutral	Ride Time/Time Spent on Bus Dissatisfied	Ride Time/Time Spent on Bus Strongly Dissatisfied
Availability of Schedule Information	Availability of Schedule Information Strongly Satisfied	Availability of Schedule Information Satisfied	Availability of Schedule Information Neutral	Availability of Schedule Information Dissatisfied	Availability of Schedule Information Strongly Dissatisfied
Cost of Bus Fare	Cost of Bus Fare Strongly Satisfied	Cost of Bus Fare Satisfied	Cost of Bus Fare Neutral	Cost of Bus Fare Dissatisfied	Cost of Bus Fare Strongly Dissatisfied
Safety and Security on Buses/at Stops	Safety and Security on Buses/at Stops Strongly Satisfied	Safety and Security on Buses/at Stops Satisfied	Safety and Security on Buses/at Stops Neutral	Safety and Security on Buses/at Stops Dissatisfied	Safety and Security on Buses/at Stops Strongly Dissatisfied
Cleanliness of Buses and Stops	Cleanliness of Buses and Stops Strongly Satisfied	Cleanliness of Buses and Stops Satisfied	Cleanliness of Buses and Stops Neutral	Cleanliness of Buses and Stops Dissatisfied	Cleanliness of Buses and Stops Strongly Dissatisfied
Courtesy/Friendliness of Bus Drivers	Courtesy/Friendliness of Bus Drivers Strongly Satisfied	Courtesy/Friendliness of Bus Drivers Satisfied	Courtesy/Friendliness of Bus Drivers Neutral	Courtesy/Friendliness of Bus Drivers Dissatisfied	Courtesy/Friendliness of Bus Drivers Strongly Dissatisfied
Customer Service and Information	Customer Service and Information Strongly Satisfied	Customer Service and Information Satisfied	Customer Service and Information Neutral	Customer Service and Information Dissatisfied	Customer Service and Information Strongly Dissatisfied
Reliability and Condition of Vehicles	Reliability and Condition of Vehicles Strongly Satisfied	Reliability and Condition of Vehicles Satisfied	Reliability and Condition of Vehicles Neutral	Reliability and Condition of Vehicles Dissatisfied	Reliability and Condition of Vehicles Strongly Dissatisfied
Comfort of Ride	Comfort of Ride Strongly Satisfied	Comfort of Ride Satisfied	Comfort of Ride Neutral	Comfort of Ride Dissatisfied	Comfort of Ride Strongly Dissatisfied
Response/Precautions for COVID-19	Response/Precautions for COVID-19 Strongly Satisfied	Response/Precautions for COVID-19 Satisfied	Response/Precautions for COVID-19 Neutral	Response/Precautions for COVID-19 Dissatisfied	Response/Precautions for COVID-19 Strongly Dissatisfied
Overall Service	Overall Service Strongly Satisfied	Overall Service Satisfied	Overall Service Neutral	Overall Service Dissatisfied	Overall Service Strongly Dissatisfied

Question Title

* 10. Which of the following technological improvements would you benefit from?

Wi-Fi onboard buses

USB charger ports

Real-time arrival screens at bus stops

Other (please specify)

Question Title

* 11. What is your zip code?

Question Title

* 12. Do you have a car?

Yes

If yes, was a car available today for this trip?

Question Title

* 13. Do you have a driver’s license?

Yes

Question Title

* 14. Please indicate your age:

17 or under

18-24

25-49

50-64

65 or above

Question Title

* 15. What is your employment status? You may check more than one.

Employed (Full-time)

Employed (Part-time)

Student (Full-time)

Student (part-time)

Retired

Unemployed

Other (please specify)

Question Title

* 16. What is your annual household income?

$20,000 or less

$21,000 to $40,000

$41,000 to $60,000

$61,000 to $80,000

$81,000 to $100,000

More than $100,000

Question Title

* 17. Are you of Hispanic or Latino origin?

Yes

Question Title

* 18. How would you classify yourself? (check all that apply)

Caucasian/White

African American/Black

Asian

American Indian/Alaska Native

Native Hawaiian/Other Pacific Islander

Prefer not to answer

Question Title

* 19. Do you speak a language other than English at home?

Yes

If Yes, what is this language? (for example Spanish, Korean, Chinese)

Question Title

* 1. Which bus route are you currently riding?

Question Title

* 2. Where did your trip start? Please indicate the street address, intersection, or landmark (example: if your trip started at home, put your address or a close intersection)

Question Title

* 3. What is your final destination? Please indicate the street address, intersection, or landmark (example: Arundel Mills Mall)

Question Title

* 4. Did or will you Transfer to another bus to complete this trip?

Question Title

* 5. If you are transferring on this trip, what service did you transfer from or will you be transferring to?

Question Title

* 6. Are there specific destinations you need to go to on a regular basis that transit does not serve?

Question Title

* 7. What is the purpose of your trip today? Check all that apply.

Question Title

* 8. How often do you take public transit?

Question Title

* 9. Please rate RTA’s service in the following areas:

Question Title

* 10. Which of the following technological improvements would you benefit from?

Question Title

* 11. What is your zip code?

Question Title

* 12. Do you have a car?

Question Title

* 13. Do you have a driver’s license?

Question Title

* 14. Please indicate your age:

Question Title

* 15. What is your employment status? You may check more than one.

Question Title

* 16. What is your annual household income?

Question Title

* 17. Are you of Hispanic or Latino origin?

Question Title

* 18. How would you classify yourself? (check all that apply)

Question Title

* 19. Do you speak a language other than English at home?

Question Title

* 20. Please provide any comments you may have regarding public transportation: