This survey is being conducted by Moneylife Foundation to gather public feedback on safeguards proposed by the Reserve Bank of India (RBI) to address rising digital payment fraud.
The proposals include measures such as introducing a short delay in certain transactions, additional authentication for senior citizens, limits on certain bank accounts and customer-controlled safety features like a “kill switch.” These measures aim to improve safety, particularly in cases where individuals are tricked into transferring money. At the same time, they may affect how quickly and easily digital payments can be made.
For a simple explainer of these proposals, you may read our article here:
https://www.moneylife.in/article/rbis-proposed-digital-payment-safeguards-what-do-they-mean-for-you/80218.html
https://www.moneylife.in/article/rbis-proposed-digital-payment-safeguards-what-do-they-mean-for-you/80218.html
Through this survey, we seek to understand how users—especially senior citizens and their families—view these proposals. Your responses will help assess whether these measures strike the right balance between security, convenience and user independence.
The findings will be used to prepare a structured public response to the RBI’s discussion paper.
This survey is anonymous and will take about 3–4 minutes to complete.