Welcome to the Metro Comprehensive Operational Analysis Online Survey!

We are interested in better understanding how you use transit service to travel around Kalamazoo. We want to know more about which services you use, where and when you use them, and what motivates you to take transit. If you do not currently use transit, we are interested in finding out why. This information will help us understand the mobility needs of Kalamazoo residents and visitors.

Your answers to this survey are important regardless of how often, or if, you currently use the bus system.

In these unprecedented times, we understand your daily travel patterns may have changed significantly. Please answer the questions as they were accurate prior to COVID-19 shutdowns, stay-at-home orders, and social distancing mandates.

This survey should take 10 minutes or less to complete and should only be completed once per person. Information provided will only be used for this study and will not be used for any other purpose.

Thank you for your participation!

Question Title

* 1. How often did you use Metro pre-COVID?