Pathology and Clinical Laboratory Physician Survey

According to medical statistics, clinical laboratory testing plays an integral role in assessing approximately 80% of all medical outcomes. We at Robert Wood Johnson University Hospital care about your opinion and would appreciate your valuable input in our Laboratory Outreach program.

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* 1. How would you rate the following services provided by the RWJUH laboratory?

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Overall satisfaction	Overall satisfaction Very Dissatisfied	Overall satisfaction Somewhat Dissatisfied	Overall satisfaction Neutral	Overall satisfaction Somewhat Satisfied	Overall satisfaction Very Satisfied	Overall satisfaction N/A
Ease of ordering tests	Ease of ordering tests Very Dissatisfied	Ease of ordering tests Somewhat Dissatisfied	Ease of ordering tests Neutral	Ease of ordering tests Somewhat Satisfied	Ease of ordering tests Very Satisfied	Ease of ordering tests N/A
Method by which you receive test results	Method by which you receive test results Very Dissatisfied	Method by which you receive test results Somewhat Dissatisfied	Method by which you receive test results Neutral	Method by which you receive test results Somewhat Satisfied	Method by which you receive test results Very Satisfied	Method by which you receive test results N/A
Accuracy of test results	Accuracy of test results Very Dissatisfied	Accuracy of test results Somewhat Dissatisfied	Accuracy of test results Neutral	Accuracy of test results Somewhat Satisfied	Accuracy of test results Very Satisfied	Accuracy of test results N/A
Test turnaround time	Test turnaround time Very Dissatisfied	Test turnaround time Somewhat Dissatisfied	Test turnaround time Neutral	Test turnaround time Somewhat Satisfied	Test turnaround time Very Satisfied	Test turnaround time N/A
STAT test turnaround time	STAT test turnaround time Very Dissatisfied	STAT test turnaround time Somewhat Dissatisfied	STAT test turnaround time Neutral	STAT test turnaround time Somewhat Satisfied	STAT test turnaround time Very Satisfied	STAT test turnaround time N/A

Comments:

Question Title

* 2. How would you rate the phlebotomy services at our patient service centers?

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Overall satisfaction	Overall satisfaction Very Dissatisfied	Overall satisfaction Somewhat Dissatisfied	Overall satisfaction Neutral	Overall satisfaction Somewhat Satisfied	Overall satisfaction Very Satisfied	Overall satisfaction N/A
Convenience of locations	Convenience of locations Very Dissatisfied	Convenience of locations Somewhat Dissatisfied	Convenience of locations Neutral	Convenience of locations Somewhat Satisfied	Convenience of locations Very Satisfied	Convenience of locations N/A
Hours of operation	Hours of operation Very Dissatisfied	Hours of operation Somewhat Dissatisfied	Hours of operation Neutral	Hours of operation Somewhat Satisfied	Hours of operation Very Satisfied	Hours of operation N/A
Wait times	Wait times Very Dissatisfied	Wait times Somewhat Dissatisfied	Wait times Neutral	Wait times Somewhat Satisfied	Wait times Very Satisfied	Wait times N/A
Professionalism of phlebotomist	Professionalism of phlebotomist Very Dissatisfied	Professionalism of phlebotomist Somewhat Dissatisfied	Professionalism of phlebotomist Neutral	Professionalism of phlebotomist Somewhat Satisfied	Professionalism of phlebotomist Very Satisfied	Professionalism of phlebotomist N/A
Skill level of phlebotomist	Skill level of phlebotomist Very Dissatisfied	Skill level of phlebotomist Somewhat Dissatisfied	Skill level of phlebotomist Neutral	Skill level of phlebotomist Somewhat Satisfied	Skill level of phlebotomist Very Satisfied	Skill level of phlebotomist N/A

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* 3. How would you rate our in-office phlebotomy services?

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Overall satisfaction	Overall satisfaction Very Dissatisfied	Overall satisfaction Somewhat Dissatisfied	Overall satisfaction Neutral	Overall satisfaction Somewhat Satisfied	Overall satisfaction Very Satisfied	Overall satisfaction N/A
Wait times	Wait times Very Dissatisfied	Wait times Somewhat Dissatisfied	Wait times Neutral	Wait times Somewhat Satisfied	Wait times Very Satisfied	Wait times N/A
Professionalism of phlebotomist	Professionalism of phlebotomist Very Dissatisfied	Professionalism of phlebotomist Somewhat Dissatisfied	Professionalism of phlebotomist Neutral	Professionalism of phlebotomist Somewhat Satisfied	Professionalism of phlebotomist Very Satisfied	Professionalism of phlebotomist N/A
Skill level of phlebotomist	Skill level of phlebotomist Very Dissatisfied	Skill level of phlebotomist Somewhat Dissatisfied	Skill level of phlebotomist Neutral	Skill level of phlebotomist Somewhat Satisfied	Skill level of phlebotomist Very Satisfied	Skill level of phlebotomist N/A

Comments:

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* 4. How would you rate the courier services?

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Overall Satisfaction	Overall Satisfaction Very Dissatisfied	Overall Satisfaction Somewhat Dissatisfied	Overall Satisfaction Neutral	Overall Satisfaction Somewhat Satisfied	Overall Satisfaction Very Satisfied	Overall Satisfaction N/A
Frequency of pick-up times	Frequency of pick-up times Very Dissatisfied	Frequency of pick-up times Somewhat Dissatisfied	Frequency of pick-up times Neutral	Frequency of pick-up times Somewhat Satisfied	Frequency of pick-up times Very Satisfied	Frequency of pick-up times N/A
Professionalism of the couriers	Professionalism of the couriers Very Dissatisfied	Professionalism of the couriers Somewhat Dissatisfied	Professionalism of the couriers Neutral	Professionalism of the couriers Somewhat Satisfied	Professionalism of the couriers Very Satisfied	Professionalism of the couriers N/A
Timeliness of Ad Hoc pickups	Timeliness of Ad Hoc pickups Very Dissatisfied	Timeliness of Ad Hoc pickups Somewhat Dissatisfied	Timeliness of Ad Hoc pickups Neutral	Timeliness of Ad Hoc pickups Somewhat Satisfied	Timeliness of Ad Hoc pickups Very Satisfied	Timeliness of Ad Hoc pickups N/A
Supply deliveries	Supply deliveries Very Dissatisfied	Supply deliveries Somewhat Dissatisfied	Supply deliveries Neutral	Supply deliveries Somewhat Satisfied	Supply deliveries Very Satisfied	Supply deliveries N/A

Comments:

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* 5. How would you rate the customer service?

	Very Dissatisfied	Somewhat Dissatisfied	Neutral	Somewhat Satisfied	Very Satisfied	N/A
Overall satisfaction	Overall satisfaction Very Dissatisfied	Overall satisfaction Somewhat Dissatisfied	Overall satisfaction Neutral	Overall satisfaction Somewhat Satisfied	Overall satisfaction Very Satisfied	Overall satisfaction N/A
Knowledge of the laboratory staff	Knowledge of the laboratory staff Very Dissatisfied	Knowledge of the laboratory staff Somewhat Dissatisfied	Knowledge of the laboratory staff Neutral	Knowledge of the laboratory staff Somewhat Satisfied	Knowledge of the laboratory staff Very Satisfied	Knowledge of the laboratory staff N/A
Response to your laboratory inquiries	Response to your laboratory inquiries Very Dissatisfied	Response to your laboratory inquiries Somewhat Dissatisfied	Response to your laboratory inquiries Neutral	Response to your laboratory inquiries Somewhat Satisfied	Response to your laboratory inquiries Very Satisfied	Response to your laboratory inquiries N/A
Timeliness of response to inquiries	Timeliness of response to inquiries Very Dissatisfied	Timeliness of response to inquiries Somewhat Dissatisfied	Timeliness of response to inquiries Neutral	Timeliness of response to inquiries Somewhat Satisfied	Timeliness of response to inquiries Very Satisfied	Timeliness of response to inquiries N/A
Professionalism of the laboratory staff	Professionalism of the laboratory staff Very Dissatisfied	Professionalism of the laboratory staff Somewhat Dissatisfied	Professionalism of the laboratory staff Neutral	Professionalism of the laboratory staff Somewhat Satisfied	Professionalism of the laboratory staff Very Satisfied	Professionalism of the laboratory staff N/A

Comments:

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* 6. Do you have any comments for how we may improve our services?

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* 7. What is your position?

Physician

Physician Assistant

Office Manager

Phlebotomist

Nurse

Nurse Practitioner

Other

Thank you for taking the time to complete this survey and assist us in the delivery of exceptional laboratory services to our clients and patients.

If you are you interested in scheduling an appointment to discuss use of Robert Wood Johnson University Hospital laboratory for lab results via online, in-house phlebotomy, or courier services, please include the information below and a member of our Client Services team will contact you.

Pathology and Clinical Laboratory Physician Survey

Question Title

* 1. How would you rate the following services provided by the RWJUH laboratory?

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* 2. How would you rate the phlebotomy services at our patient service centers?

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* 3. How would you rate our in-office phlebotomy services?

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* 4. How would you rate the courier services?

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* 5. How would you rate the customer service?

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* 6. Do you have any comments for how we may improve our services?

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* 7. What is your position?

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* 8. Practice Name

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* 9. Physician

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* 10. Phone Number