Kimball Library - Community Survey

It's our time to listen - and we want to hear your thoughts! Whether or not you use the Library, the more we know about you, the better we can plan community programs and services. Please use this survey to let us know what you think of the Kimball Library today and what you would like it to become in the future.

The survey takes 10 minutes to complete. We appreciate your time. A free library tote bag is available to respondents while supplies last.

Please respond online by November 15. Thank you.

Question Title

* 1. In your opinion, how important is the Kimball Library to...?

	Very Important	Somewhat Important	Not Very Important	Not Important At All
You and your family	You and your family Very Important	You and your family Somewhat Important	You and your family Not Very Important	You and your family Not Important At All
The Atkinson community	The Atkinson community Very Important	The Atkinson community Somewhat Important	The Atkinson community Not Very Important	The Atkinson community Not Important At All

Question Title

* 2. Which services provided by the library are in your opinion the most important to serving the needs of the Atkinson community as a whole? Please rank in order of importance (1 being most important, 5 being least)

Offering a community gathering place

Promoting an early love of reading

Providing access to recreational and informational materials (print and digital)

Hosting events and programs

Providing access to technology for people who might not otherwise have access

Question Title

* 3. How much do you think Kimball Library contributes to the following things in your community?

	A lot	Some	Not too much
Developing an early love of reading	Developing an early love of reading A lot	Developing an early love of reading Some	Developing an early love of reading Not too much
Promoting a sense of community	Promoting a sense of community A lot	Promoting a sense of community Some	Promoting a sense of community Not too much
Creating educational opportunity for people of all ages	Creating educational opportunity for people of all ages A lot	Creating educational opportunity for people of all ages Some	Creating educational opportunity for people of all ages Not too much
Providing a trusted, reliable place for people to learn about new technologies	Providing a trusted, reliable place for people to learn about new technologies A lot	Providing a trusted, reliable place for people to learn about new technologies Some	Providing a trusted, reliable place for people to learn about new technologies Not too much
Serving as a gathering place for addressing issues in town	Serving as a gathering place for addressing issues in town A lot	Serving as a gathering place for addressing issues in town Some	Serving as a gathering place for addressing issues in town Not too much
Providing a comfortable, welcoming place for people to spend time	Providing a comfortable, welcoming place for people to spend time A lot	Providing a comfortable, welcoming place for people to spend time Some	Providing a comfortable, welcoming place for people to spend time Not too much
Helping people find jobs or pursue job training	Helping people find jobs or pursue job training A lot	Helping people find jobs or pursue job training Some	Helping people find jobs or pursue job training Not too much
Helping people to find information	Helping people to find information A lot	Helping people to find information Some	Helping people to find information Not too much
Providing support with technology	Providing support with technology A lot	Providing support with technology Some	Providing support with technology Not too much

Question Title

* 4. Have you used the Kimball Library in the past 12 months either by visiting, using the website, or attending a virtual program?

Yes

Question Title

* 5. In the last 12 months, how many times did you go into the Kimball Library?

5+ times per month

1-5 times per month

less than once per month

I only use the website

I only download digital materials

I only used other libraries in the Southern New Hampshire Library Cooperative or in New Hampshire (please specify)

Question Title

* 6. Which of the changes below would encourage you to visit the Kimball Library more often? Please choose all that apply.

More convenient library operating hours

Programs that are relevant to my life

Parking

Better availability of library materials

Feeling more welcome

Other (please specify)

Question Title

* 7. How important are the following to you in your personal use of the library?

	Very Important	Somewhat Important	Not Important At All	N/A
Staff availability to assist in person or on the phone	Staff availability to assist in person or on the phone Very Important	Staff availability to assist in person or on the phone Somewhat Important	Staff availability to assist in person or on the phone Not Important At All	Staff availability to assist in person or on the phone N/A
Physical collections/materials (Books, films, music, magazines and newspapers, etc.)	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Very Important	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Somewhat Important	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Not Important At All	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) N/A
Friendly, knowledgeable staff	Friendly, knowledgeable staff Very Important	Friendly, knowledgeable staff Somewhat Important	Friendly, knowledgeable staff Not Important At All	Friendly, knowledgeable staff N/A
Programs and classes for all ages including informational, educational, recreational, and cultural events	Programs and classes for all ages including informational, educational, recreational, and cultural events Very Important	Programs and classes for all ages including informational, educational, recreational, and cultural events Somewhat Important	Programs and classes for all ages including informational, educational, recreational, and cultural events Not Important At All	Programs and classes for all ages including informational, educational, recreational, and cultural events N/A
Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Very Important	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Somewhat Important	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Not Important At All	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner N/A
Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies)	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Very Important	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Somewhat Important	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Not Important At All	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) N/A
Individualized technology support	Individualized technology support Very Important	Individualized technology support Somewhat Important	Individualized technology support Not Important At All	Individualized technology support N/A

Question Title

* 8. Overall, how satisfied are you with the following library resources and services?

	Very Satisfied	Somewhat Satisfied	Not Satisfied at All	N/A
Staff availability to assist in person or on the phone	Staff availability to assist in person or on the phone Very Satisfied	Staff availability to assist in person or on the phone Somewhat Satisfied	Staff availability to assist in person or on the phone Not Satisfied at All	Staff availability to assist in person or on the phone N/A
Physical collections/materials (Books, films, music, magazines and newspapers, etc.)	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Very Satisfied	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Somewhat Satisfied	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) Not Satisfied at All	Physical collections/materials (Books, films, music, magazines and newspapers, etc.) N/A
Friendly, knowledgeable staff	Friendly, knowledgeable staff Very Satisfied	Friendly, knowledgeable staff Somewhat Satisfied	Friendly, knowledgeable staff Not Satisfied at All	Friendly, knowledgeable staff N/A
Programs and classes for all ages including informational, educational, recreational, and cultural events	Programs and classes for all ages including informational, educational, recreational, and cultural events Very Satisfied	Programs and classes for all ages including informational, educational, recreational, and cultural events Somewhat Satisfied	Programs and classes for all ages including informational, educational, recreational, and cultural events Not Satisfied at All	Programs and classes for all ages including informational, educational, recreational, and cultural events N/A
Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Very Satisfied	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Somewhat Satisfied	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner Not Satisfied at All	Library technology & equipment - computers, wifi, hotspots, copier, fax or scanner N/A
Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies)	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Very Satisfied	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Somewhat Satisfied	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) Not Satisfied at All	Availability of materials to download to digital devices (e.g. ebooks, audiobooks, music, movies) N/A
Individualized technology support	Individualized technology support Very Satisfied	Individualized technology support Somewhat Satisfied	Individualized technology support Not Satisfied at All	Individualized technology support N/A

Question Title

* 9. What do you typically do when you visit the Kimball Library? Please choose all that apply.

Attend a class, program, or lecture

Get individualized technical support

Check out books or other materials

Get help from a staff member

Just sit and read, study, or watch or listen to media

Work remotely

Use the library's computers or wifi

Spend time with my children

Use a conference room

Visit the Children's Room

Visit with friends

Copy, print, fax or scan

Other (please specify)

Question Title

* 10. Do you currently download materials (ebooks, audiobooks, films and music) onto mobile devices? Please choose all that apply.

Yes, I purchase e-books from Amazon.com or other e-book vendors

Yes, I download titles from the library

Other (please specify)

Question Title

* 11. How do you usually find out about library news and events? Please check all that apply.

Social media (Facebook, Instagram, etc)

Library website

Library email newsletter

Town calendar or website

Newspaper

Posters, flyers in the Library

Library staff

Word of mouth from friends, relatives, etc.

I don't hear any library news

Other (please specify)

Question Title

* 12. What words best describe the Kimball Library? Please feel free to also share any particular experiences you have had while using the Kimball Library, positive or negative.