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Independence, Kansas 2026 Citizen Satisfaction Survey

Thank you for taking a few minutes to share your thoughts with us. The City of Independence is currently engaged in an update of its strategic plan, and your feedback as a resident is an important part of that process. This survey is designed to better understand what matters most to you, where you believe the City is doing well, and where there are opportunities to improve. All responses will be kept confidential and reported only in summary form. We encourage you to be open and candid in your feedback, as your input will be instrumental in helping shape the City’s priorities, services, and direction for the years ahead.
1.Do you live in the city limits of Independence?
2.Please rate your overall satisfaction with major categories of services provided by the City of Independence on a scale of "Very Satisfied" to "Very Dissatisfied.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
Overall quality of police services
Overall quality of fire and emergency medical services
Overall maintenance of City streets
Overall quality of City water and sewer utilities
Overall enforcement of City codes and ordinances
Overall quality of customer service you receive from City employees
Overall effectiveness of City communication with the public
3.What led to your overall level of satisfaction? Is there anything the City
could do to improve in these areas?
4.Perception - Several items that may influence your perception of the City of Independence are listed below. Please rate your overall satisfaction with major categories of services provided by the City of Independence on a scale of "Very Satisfied" to "Very Dissatisfied."
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Don't Know
Overall quality of services provided by the City of Independence
Overall value that you receive for your city tax dollars and fees
Overall image of the City
How well the city is planning growth
How well the city is managing growth
Overall quality of life in the city
Overall feeling of safety in the city
Quality of new development in the city
As a place to retire
Quality of bike and pedestrian infrastructure
Overall appearance of the city
5.Living in Independence. Please indicate how important each of the
following considerations were in your decision to live in Independence.
Very Important
Important
Neutral
Unimportant
Very Unimportant
Don't Know
Sense of community
Quality of Life
Quality of public schools
Safe community
Employment opportunities in Independence
Close to jobs in
other cities
Near family and
friends
Affordability of housing (home
ownership)
Affordability of housing (rental)
Quality of housing (home ownership)
Quality of housing (rental)
Retirement
Reasonable cost of living
Access to quality shopping
City recreation
Library
Park
Zoo
Dining options