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Providence Patient and Family Partner Gratitude Award

The Providence Patient and Family Partner (PFP) Gratitude Award is an award developed by PFPs. This Award recognizes and thanks an outstanding team or individual at Providence for providing the best possible care experience for their patients, clients, and residents.

Nominations will be reviewed by a panel of PFPs, who will select one team or individual to be recognized at an awards celebration on September 17, 2026.

From May 4 – August 4, 2026, patients, residents, caregivers and family members are invited to complete our online form to nominate a Providence team or individual that has demonstrated outstanding commitment to one or more of the statements outlined in our Care Experience Charter.

What makes a team?
In the context of the award, a team is a group of Unity Health staff or personnel from the same unit or across departments, or an individual who works across multiple units/departments who work collaboratively to provide care, support services, or operations that contribute to the well-being of patients, residents, and families.

Please answer all questions using as much detail as possible (and provide specific examples, where possible).

**If you need help identifying a nominee or completing a nomination, call 416-864-5557 or email patientexperience@unityhealth.to for assistance.
1.What is the name of the person you are nominating (note: for a team, please name as many members as you can)?
2.What is the name of the area / unit (e.g. Falls Prevention Clinic, B4 Geriatric Inpatient Rehab, Houses of Providence) they work in?
3.Please briefly share anything you would like us to know about the experience of the person who received care at Providence (e.g. length of stay, type of care received, anything that stood out).
4.Did they treat you or your loved one as a person rather than simply as a patient? Did they take time to understand your needs, preferences, identity, or cultural background? (Briefly describe)
5.Using examples, please share how they demonstrated kindness, respect, or empathy. Did they listen carefully, explain things clearly, or go out of their way to be thoughtful?
6.Did they include you or your chosen family in care decisions?
How were you or your support people made part of the care plan?
7.How did they help make communication easy and clear? (Please include examples of how they shared care updates or next steps on a timely, informative or supportive way.)
8.Was there anything in particular that they did to make the patient feel safe, heard, or well cared for (e.g. environment, teamwork, attention to detail)?
Please share your name and contact information. We may contact you if the individual or team you nominated is the successful award recipient. We may also contact you for clarification of information provided.
9.What is your full name?
10.What is your email address?
11.What is your telephone number?
12.How did you hear about this award?
Your nomination helps celebrate the compassionate, respectful and collaborative teamwork that contributes to the best care experiences, created together as reflected in the Care Experience Charter.

Last year’s recipient was Marnellie Hilao from the Houses of Providence, who was presented with her award at a ceremony of her peers in September of last year.