The CAA is the National Enforcement Body for Regulation EC 261/2004, the Regulation covering passengers’ rights in the case of denied boarding, cancellation, and long delay.

If you have been on a flight in the last three years that was cancelled or delayed for over 3 hours, the CAA is keen to hear how satisfied you were with the response of your airline, in particular how effective your airline was in rerouting you, whether you were given information at the time on the status of your flight, and whether you received information on your legal rights