We are seeking community input to help plan our future! All responses are strictly confidential and will only be shared in a summary report as part of our strategic planning process. No information will be shared that identifies respondents.

We welcome patrons ages 13 and up to take the survey to share their library experiences and provide their input. The survey report will be used to plan future collections, services, and programs.

If you have any questions about this survey or would like assistance in responding please contact the Reference Desk at 978-318-3347, or reference@concordlibrary.org.

This survey will take you about 10 minutes to complete (but feel free to take as much time as you need).

Thank you!

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* 1. How satisfied are you with the Concord Free Public Library overall?

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* 2. Please rate how satisfied you are with the following aspects of the library.

  Very satisfied Satisfied Dissatisfied Very dissatisfied N/A - I don't use this.
Selection of the library's physical collections
Selection of eBooks and digital audiobooks
Atmosphere at the Library
Library Facilities, i.e., cleanliness, decor, lighting, etc.
Customer service
Technology available at the Library
Library website
Library hours of operation
Programs/resources for children and teens
Programs/resources for adults

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* 3. Please tell us more about what the library can do to improve your satisfaction.

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* 4. Please rate how satisfied you are with the following library spaces.

  Very satisfied Satisfied Dissatisfied Very dissatisfied N/A - I don't use this space.
Goodwin Forum
Commons (cafe seating and periodicals)
Children's Library
Teen Lounge
Workshop makerspace
Munroe Art Gallery
Quiet study space at Main Library
Quiet study space at Fowler Library
Private study rooms
Meeting rooms
Outdoor spaces at Main Library
Outdoor spaces at Fowler Library

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* 5. Please share any ways the library could better meet your needs in our various spaces.

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* 6. Please rate the following library services in terms of their value to you and your family.

  Very valuable Valuable Slightly valuable Not at all valuable I was not aware this is available at the library.
Physical materials to check out
Digital materials to download
Library of Things, e.g., hotspots, board games, telescope
A safe/welcoming place for students to go after school
Using a computer
Using the printer/copier/scanner
Getting help from staff
Using the wireless internet
Attending a program/event
Using the Workshop (makerspace)
Using a study room
Using a meeting room

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* 7. Where do you learn about library news and events? (Check all that apply.)

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* 8. Where in the community do you get news about other local events happening outside the library?

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* 9. We are thinking about where to focus our resources in the coming years. Please rate the items below based on interest for you or your family.

  Very interested Interested Slightly interested Not at all interested 
Print materials (Books, magazines, newspapers)
Physical A/V materials, e.g., DVDs, videogames, music CDs
Digital collections, e.g., eBooks, digital audiobooks
Digital streaming collections, e.g., TV series, movies, music
Library of Things items, e.g., binoculars, board games, science kits, tools
William Munroe Special Collections
Onsite outdoor programs (Climate Festival, concerts and plays on the lawn)
Offsite programs and festivals (Ag Day, Porch Fest, preschool visits, etc.)
Programs for making/crafts (from the Workshop)
Programs for adults age 41+
Programs for adults age 18-40
Programs for children and teens
Additional makerspace tools, e.g., 3D printer, Cricut, laser cutter, sewing machines

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* 10. Please rank the reasons you use the library over other available alternatives (e.g., coffee shop, book store), with 1 being the reason of most benefit and 6 being the least benefit to you and your family.

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* 11. Please rank the hours that you are most likely to use the library in order of importance, with 1 being most important and 7 being least important to you and your family.

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* 12. Is there another library you use besides Concord Free Public Library? If so, which library do you visit most often and why?

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* 13. What is your age? (Optional)

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* 14. Please choose all statements below that describe you.

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* 15. What languages are spoken in your home? Please check all that apply. (Optional)

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* 16. Please share what you feel makes the Concord Free Public Library special.

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact the Reference Desk at 978-318-3347, or reference@concordlibrary.org.

Thank you for your responses.

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