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Thank you for taking time to give us your feedback.

Your feedback is very important to us. Please take a few moments to complete this survey and return it to us in the enclosed postage paid envelope by Aug 31, 2025.

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* 1. Which age group do you represent? Please tick one:

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* 2. What is your postcode?

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* 3. How long have you been a STAR client?

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* 4. How often do you use STAR services?

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* 5. Which Services do you currently receive from STAR Community Services? Tick all that apply

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* 6. I am satisfied with services provided by STAR Staff (please select one answer)

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* 7. I am satisfied with services provided by STAR external contractors (please select one answer)

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* 8. I feel that STAR representatives act in my best interest. (Please select one)

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* 9. STAR representatives are friendly and courteous (Please select one)

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* 10. I feel valued by STAR (Please select one)

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* 11. Services offered by STAR are supporting my needs (Please select one)

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* 12. STAR is responsive to my questions or concerns (Please select one)

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* 13. The services I use with STAR help me to live independently (Please select one)

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* 14. STAR services are of high quality (Please select one)

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* 15. STAR services support me in achieving my goals. (Please select one)

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* 16. I receive timely services from STAR (Please select one)

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* 17. STAR recognises my culturally diverse needs (Please select one)

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* 18. I feel safe to speak up (Please select one)

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* 19. I feel heard by STAR (Please select one)

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* 20. I consider STAR as a trustworthy organisation (Please select one)

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* 21. Please share any other comments you have below:

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* 22. On a scale of 1-5, how likely are you to recommend STAR to a friend?
1- Not Likely; 5- Highly Likely

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* 23. Please provide any further comments that describe your experience with STAR.

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* 24. Have you advised us or were you asked about your cultural needs during your intake with STAR?

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* 25. Are you satisfied that your cultural needs or preferences have been met?

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* 26. Would you be interested in being part of the STAR consumer focus/consumer engagement groups? Please choose one.

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* 27. STAR regularly holds information sessions for our clients and the wider community on topics related to aged care and NDIS services e.g. My Aged Care, making the most of your NDIS plan etc . Please tell us what topics you would like to get more information about.

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* 28. If you would you like a phone call from our friendly staff to discuss your responses, please fill in your details below.

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