Clearwater County is conducting this citizen satisfaction survey to gauge residents’ perceptions and satisfaction with County services and programs. It will take about 11 minutes. We look forward to hearing your feedback on many aspects of our services and programs. If you have any questions, please contact please contact Communications at 403-845-4444 or communications@clearwatercounty.ca
RESIDENCE

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* 1. What type of citizen/resident category do you fall into?

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* 2. Are you a Clearwater County Municipal staff or a Councillor?

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* 3. If you live in Clearwater County, what type of structure do you live in?

OVERALL COUNTY RATINGS

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* 4. Do you feel that the quality of life (i.e. health, society, environment, good governance, and prosperity) in Clearwater County in the past three years has …?

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* 5. Following are some statements about Clearwater County. On a scale of 1 to 5, where 1 means you strongly disagree, and 5 means you strongly agree, please rate your level of agreement with each statement.

  Disagree Somewhat Disagree Neither/Neutral Somewhat Agree Agree N/A
The County is a place where everyone feels safe and secure
The County provides important programs and services (i.e. weed/pest control, vegetation management, spring/winter road maintenance, ag equipment rentals) to its residents
County Council listens to residents
County Council does a good job of considering the interests of residents when making decisions
Municipal staff are accessible and respond quickly to questions and concerns
The County makes it easy for residents to pay bills
The County makes it easy to access and register for events/workshops
The County makes it easy to apply for development permits
The County does a good job of balancing residential development with industrial and commercial development
The County does a good job of maintaining and repairing roads
The County is transparent in its decision-making
The County's image is improving
Clearwater County is a well-run organization
Clearwater County operates (or conducts operations) in an environmentally sensitive manner

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* 6. Thinking of living in Clearwater County, how would you rate the overall quality of life (i.e. health, society, environment, good governance, and prosperity) in the County?

IMPORTANCE OF SERVICES

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* 7. This question deals with some specific services provided by Clearwater County for its residents. On a scale of 1 to 5, where 1 means it is not at all important, and 5 means it is very important, we would like you to indicate to us how important each service is to you personally.

  Not at all important Somewhat not important Neither/Neutral Somewhat important Very Important N/A
Economic development activities
Land Use Planning (i.e., districts, development permits, redesignation, subdivision)
Tax assessment and collection
Financial management of County revenues and expenses
Water and sewer services
Provincial laws and municipal bylaw enforcement by Community Peace Officers
Clearwater Regional Fire Rescue Services
Family and Community Support Services
Weed control and other agricultural services
Maintenance of trails and green spaces by volunteers and partner organization/non-profit groups
Waste management services, including transfer stations locations and recycling
Road maintenance and improvements
Dust Suppression/Control Program
Partnering in recreation facilities and programming for regional residents and visitors
Cultural/Heritage and library services
SATISFACTION WITH SERVICES

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* 8. On the same list of services, this time, please indicate to us how satisfied you are with the County’s performance in delivering each service. Again, please use a scale of 1 to 5, in this case where 1 means you are not at all satisfied, and 5 means you are very satisfied.

  Not at all Satisfied Somewhat not Satisfied Neither/Neutral Somewhat Satisfied Very Satisfied N/A
Economic development activities
Land Use Planning (i.e., districts, development permits, redesignation, subdivision)
Tax assessment and collection
Financial management of County revenues and expenses
Water and sewer services
Provincial laws and municipal bylaw enforcement by Community Peace Officers
Clearwater Regional Fire Rescue Services
Family and Community Support Services
Weed control and other agricultural services
Maintenance of trails and green spaces
Waste management services, including transfer stations locations and recycling
Road maintenance and improvements
Dust Suppression/Control Program
Partnering in recreation facilities and programming for regional residents and visitors
Cultural/Heritage and library services

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* 9. Based on your personal experience, how satisfied are you with the overall quality of programs and services provided by Clearwater County?

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* 10. Again on the same list of services, this time, if you are dissatisfied with any service please explain why.

  Not at all Satisfied Somewhat not Satisfied
Economic development activities
Land Use Planning i.e., districts, development permits, redesignation, subdivision
Tax assessment and collection
Financial management of County revenues and expenses
Water and sewer services
Provincial laws and municipal bylaw enforcement by Community Peace Officers
Clearwater Regional Fire Rescue Services
Family and Community Support Service
Weed control and other agricultural services
Maintenance of trails and green spaces
Waste management services, including transfer stations locations and recycling
Road maintenance and improvements
Dust Suppression/Control Program
Partnering in recreation facilities and programming for regional residents and visitors
Cultural/Heritage and library services

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* 11. Is there any service NOT offered by Clearwater County that you feel should be a municipally offered service, that community should pay for collectively through tax revenue?

INFORMATION AND COMMUNICATION

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* 12. Based on your personal experience, how satisfied are you with the quality of communication that you receive from Clearwater County?

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* 13. Thinking of how residents get information about the County and its services, there are a number of sources of information that people might consider important to them. Following is a list of some common information sources. For each one, on a scale of 1 to 5, where 1 means the source is not at all important, and 5 means it is very important, please indicate how important that source is to you, personally.

  Not at all Important Somewhat not Important Neither/Neutral Somewhat Important Very Important Don’t know/Not sure/NA
Clearwater County website and online tools
Clearwater County Highlights Newsletter, the quarterly newsletter sent to 5,200 households
Direct mail/tax inserts
Clearwater County’s Social Media Accounts including Facebook, Instagram, Twitter and LinkedIn accounts
Community meetings including open houses and information sessions
Family and Community Support Services (FCSS) social media
Clearwater Regional Fire Rescue Services (CRFRS) Facebook page
Clearwater County Highway Patrol Facebook page
Local Radio Stations such as B94 - CHBW - CKFM
The Mountaineer, The Western Star, Red Deer Express, rdnewsNOW or Red Deer Advocate, and The Albertan, including their websites and social media
David Thompson Country Facebook page, the regional tourism group
Bi-Annual Town of Rocky Mountain House Community Program Guide or Annual Visitors Guide

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* 14. Of all of those sources of information listed above, what are your two most preferred information sources? (Please check 2 options)

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* 15. Is there any information about the County or its services that you would like to receive more of? (Please check all that apply)

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* 16. Please state any suggestions or improvements you have on how best the County can serve you.

DEMOGRAPHICS
Finally, these questions will help us classify the information you’ve given us for analysis.

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* 17. In which of the following age categories do you fall?

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* 18. Do you own or rent your property in Clearwater County?

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* 19. To ensure we are receiving responses from residents throughout the County, please select the town, village, summer village or hamlet in which you reside.

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* 20. Which of the following best describes your residency:

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* 21. How long have you lived in the County?

Thank you!

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