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* What type of vac is it?

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* What brand is it?  (e.g. Dyson)

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* Which model?  (e.g. V7 Animal) 
Use the model name or code if you know it, but even its colour could help us to identify it.

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* What was the fault with your vac?
If it has more than one fault - tell us about the most serious.

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* How serious is this fault?

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* How many years old was your vac when it it developed this fault?
If you're not sure, make your best estimate.

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* Was this fault repaired?

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* Is that the only fault, or is there something else wrong?

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