Screen Reader Mode Icon Check SCREEN READER MODE to make this survey compatible with screen readers. ALL-STATE LEGAL Customer Satisfaction Survey Thank you for taking a few minutes to share your feedback with ALL-STATE LEGAL. Your responses will help us better understand your experience, identify opportunities to improve our service, and continue providing the products and support your firm depends on. This survey should take 8 to 10 minutes to complete, and your input is greatly appreciated. CLICK HERE to view the official rules if you want to be entered into the survey sweepstakes drawing. Next Question Title * 1. If you want to be entered into the survey sweepstakes drawing, please provide your name and email. Next Question Title * 2. Email Next Question Title * 3. Which of the following best describes your role in purchasing or influencing purchases for your firm? (Required.) Accounting Attorney / Partner Human Resources Legal Assistant / Paralegal Marketing Office Administrator Office Manager Operations Purchasing Other (please specify) Next Question Title * 4. How long has your firm been doing business with ALL-STATE LEGAL? (Required.) Less than 1 year 1–3 years 4–7 years 8–15 years More than 15 years Not sure Next Question Title * 5. How frequently does your firm purchase from ALL-STATE LEGAL? (Required.) Weekly Monthly Every few months A few times per year Only when needed Not sure Next Question Title * 6. Overall, how satisfied are you with ALL-STATE LEGAL? (Required.) Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Next Question Title * 7. Compared to two years ago, how well is ALL-STATE LEGAL meeting your expectations? (Required.) Improved (now exceeds expectations) Improved (now meets expectations) About the same (continues to exceed expectations) About the same (continues to meet expectations) About the same (continues to fall below expectations) Declined (now falls below my expectations) Next Question Title * 8. How easy is it to do business with ALL-STATE LEGAL? (Required.) Very easy Easy Neither easy nor difficult Difficult Very difficult Next Question Title * 9. Please rate your satisfaction with the following aspects of ALL-STATE LEGAL’s products and order experience? (Required.) Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Product quality Product quality Very Satisfied Product quality Somewhat Satisfied Product quality Neutral Product quality Somewhat Dissatisfied Product quality Very Dissatisfied Product selection Product selection Very Satisfied Product selection Somewhat Satisfied Product selection Neutral Product selection Somewhat Dissatisfied Product selection Very Dissatisfied Product availability Product availability Very Satisfied Product availability Somewhat Satisfied Product availability Neutral Product availability Somewhat Dissatisfied Product availability Very Dissatisfied Accuracy of orders Accuracy of orders Very Satisfied Accuracy of orders Somewhat Satisfied Accuracy of orders Neutral Accuracy of orders Somewhat Dissatisfied Accuracy of orders Very Dissatisfied Speed of delivery Speed of delivery Very Satisfied Speed of delivery Somewhat Satisfied Speed of delivery Neutral Speed of delivery Somewhat Dissatisfied Speed of delivery Very Dissatisfied Packaging / condition upon arrival Packaging / condition upon arrival Very Satisfied Packaging / condition upon arrival Somewhat Satisfied Packaging / condition upon arrival Neutral Packaging / condition upon arrival Somewhat Dissatisfied Packaging / condition upon arrival Very Dissatisfied Value for the price paid Value for the price paid Very Satisfied Value for the price paid Somewhat Satisfied Value for the price paid Neutral Value for the price paid Somewhat Dissatisfied Value for the price paid Very Dissatisfied Next Question Title * 10. How well do ALL-STATE LEGAL’s products and services meet your firm’s current needs? (Required.) Always meets our needs Usually meets our needs Sometimes meets our needs Rarely meets our needs Never meets our needs Next Question Title * 11. What types of products or services do you currently purchase from ALL-STATE LEGAL? Stationery Business cards Envelopes Office supplies Printed materials Promotional or branded items Legal-specific products Not sure Other (please specify) Next Question Title * 12. Please rate your satisfaction with ALL-STATE LEGAL’s customer service in the following areas. (Required.) Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Responsiveness Responsiveness Very Satisfied Responsiveness Somewhat Satisfied Responsiveness Neutral Responsiveness Somewhat Dissatisfied Responsiveness Very Dissatisfied Knowledge Knowledge Very Satisfied Knowledge Somewhat Satisfied Knowledge Neutral Knowledge Somewhat Dissatisfied Knowledge Very Dissatisfied Friendliness Friendliness Very Satisfied Friendliness Somewhat Satisfied Friendliness Neutral Friendliness Somewhat Dissatisfied Friendliness Very Dissatisfied Ability to resolve issues Ability to resolve issues Very Satisfied Ability to resolve issues Somewhat Satisfied Ability to resolve issues Neutral Ability to resolve issues Somewhat Dissatisfied Ability to resolve issues Very Dissatisfied Communication Communication Very Satisfied Communication Somewhat Satisfied Communication Neutral Communication Somewhat Dissatisfied Communication Very Dissatisfied Follow-up Follow-up Very Satisfied Follow-up Somewhat Satisfied Follow-up Neutral Follow-up Somewhat Dissatisfied Follow-up Very Dissatisfied Professionalism Professionalism Very Satisfied Professionalism Somewhat Satisfied Professionalism Neutral Professionalism Somewhat Dissatisfied Professionalism Very Dissatisfied Next Question Title * 13. Have you experienced any of the following issues while doing business with ALL-STATE LEGAL? (Required.) Order accuracy Product quality Delivery timing Billing or invoice issue Communication issue Website or ordering issue Sales representative issue Customer service issue Back Orders / Product Availability I had no issues / Not applicable Other (please specify) Next Question Title * 14. How satisfied were you with the communication and support you received for your issue(s)? (Required.) Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not applicable (I had no issue(s)) Next Question Title * 15. If you work with a sales representative, please rate your satisfaction with the following. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Responsiveness Responsiveness Very Satisfied Responsiveness Satisfied Responsiveness Neutral Responsiveness Dissatisfied Responsiveness Very Dissatisfied Product knowledge Product knowledge Very Satisfied Product knowledge Satisfied Product knowledge Neutral Product knowledge Dissatisfied Product knowledge Very Dissatisfied Professionalism Professionalism Very Satisfied Professionalism Satisfied Professionalism Neutral Professionalism Dissatisfied Professionalism Very Dissatisfied Understanding of your firm’s needs Understanding of your firm’s needs Very Satisfied Understanding of your firm’s needs Satisfied Understanding of your firm’s needs Neutral Understanding of your firm’s needs Dissatisfied Understanding of your firm’s needs Very Dissatisfied Proactive communication Proactive communication Very Satisfied Proactive communication Satisfied Proactive communication Neutral Proactive communication Dissatisfied Proactive communication Very Dissatisfied Helpfulness in finding solutions Helpfulness in finding solutions Very Satisfied Helpfulness in finding solutions Satisfied Helpfulness in finding solutions Neutral Helpfulness in finding solutions Dissatisfied Helpfulness in finding solutions Very Dissatisfied Overall value of the relationship Overall value of the relationship Very Satisfied Overall value of the relationship Satisfied Overall value of the relationship Neutral Overall value of the relationship Dissatisfied Overall value of the relationship Very Dissatisfied Next Question Title * 16. How do you typically place orders with ALL-STATE LEGAL? (Required.) Sales representative Phone Email Website Online catalog Reorder from previous purchase Other (please specify) Next Question Title * 17. How satisfied are you with the process of placing an order with ALL-STATE LEGAL? (Required.) Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied Next Question Title * 18. If you have used ALL-STATE LEGAL’s website or online tools, please rate the following. Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Ease of use Ease of use Very Satisfied Ease of use Satisfied Ease of use Neutral Ease of use Dissatisfied Ease of use Very Dissatisfied Ability to find products Ability to find products Very Satisfied Ability to find products Satisfied Ability to find products Neutral Ability to find products Dissatisfied Ability to find products Very Dissatisfied Product information Product information Very Satisfied Product information Satisfied Product information Neutral Product information Dissatisfied Product information Very Dissatisfied Speed of the website Speed of the website Very Satisfied Speed of the website Satisfied Speed of the website Neutral Speed of the website Dissatisfied Speed of the website Very Dissatisfied Ease of reordering Ease of reordering Very Satisfied Ease of reordering Satisfied Ease of reordering Neutral Ease of reordering Dissatisfied Ease of reordering Very Dissatisfied Overall online experience Overall online experience Very Satisfied Overall online experience Satisfied Overall online experience Neutral Overall online experience Dissatisfied Overall online experience Very Dissatisfied Next Question Title * 19. Compared to other suppliers your firm uses, how does ALL-STATE LEGAL compare in the following areas? (Required.) Better About the same Could use improvement Not Sure Not applicable Customer service Customer service Better Customer service About the same Customer service Could use improvement Customer service Not Sure Customer service Not applicable Product quality Product quality Better Product quality About the same Product quality Could use improvement Product quality Not Sure Product quality Not applicable Pricing Pricing Better Pricing About the same Pricing Could use improvement Pricing Not Sure Pricing Not applicable Delivery speed Delivery speed Better Delivery speed About the same Delivery speed Could use improvement Delivery speed Not Sure Delivery speed Not applicable Reliability Reliability Better Reliability About the same Reliability Could use improvement Reliability Not Sure Reliability Not applicable Ease of ordering Ease of ordering Better Ease of ordering About the same Ease of ordering Could use improvement Ease of ordering Not Sure Ease of ordering Not applicable Overall value Overall value Better Overall value About the same Overall value Could use improvement Overall value Not Sure Overall value Not applicable Next Question Title * 20. Why does your firm choose to purchase from ALL-STATE LEGAL? (check all that apply) (Required.) Product quality Customer service Relationship with sales representative Convenience Reliability Legal industry expertise Product selection Pricing Speed of delivery Long-standing relationship Other (please specify) Next Question Title * 21. How likely is your firm to continue purchasing from ALL-STATE LEGAL over the next 12 months? (Required.) Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Next Question Title * 22. How likely are you to recommend ALL-STATE LEGAL to another law firm, colleague, or business contact? (Required.) Very likely Likely Neither likely nor unlikely Unlikely Very unlikely Next Question Title * 23. Which additional products, services, or improvements would be most valuable to your firm? (Select all that apply) (Required.) Expanded office supplies Additional legal-specific products More custom printing options Faster shipping options Easier online ordering Easier reordering of past purchases Inventory management support More proactive recommendations from sales representatives Sustainability-friendly product options Branded promotional products Better digital catalog or product search More flexible billing or invoicing options Not applicable Other (please specify) Next Question Title * 24. If ALL-STATE LEGAL could improve one thing about your experience, what would you want it to be? (Required.) Next Question Title * 25. Is there anything else you would like ALL-STATE LEGAL to know, including providing more info on some of your answers above? Next DONE
