Your say on what matters most

We want to focus our time, money and resources on the things that matter most to you - our customers. Your answers will help us understand what's important and shape our long-terms priorities and decision making.

By completing the survey, you'll have the chance to share your experiences, ideas and suggestions to help us make real improvements.

As a thank you for your time, you will be entered into a prize draw for a £20 shopping voucher.

Please complete this survey by Thursday 28th May 2026.

Question Title

* 1. When thinking about living in your home and neighbourhood, which of the below areas are most important to you?

Choose up to three answers

That repairs are done

Feeling safe in your home

The overall quality & condition of your home

Being listened to and taken seriously

The cleanliness and maintenance of your neighbourhood

Support for vulnerable customers

Being kept informed about issues and services

How anti-social behaviour is being handled

Other (please specify)

Question Title

* 2. In terms of repairs, what is the most important to you?

Please rank 1-7, where 1 is the most important.

Speed of repairs

Repairs completed first time

Appointments that suit you

Being kept updated

Quality of workmanship

Improvements to home (kitchen, bathrooms, windows etc)

Attitude and conduct of workmen completing the job(s)

Question Title

* 3. What matters most when you need to contact us?

Please rank 1-6, where 1 is the most important.

Being able to reach the right person quickly

Clear information about next steps

Friendly and respectful staff

Being listened to

Getting things resolved without having to chase

A choice of different ways to get in touch

Question Title

* 4. Which neighbourhood issues are most important to you?

Please rank 1-6, where 1 is the most important.

Clean communal areas

Well maintained green space

Car parking management

Tackling anti-social behaviour

Support for community activities

Feeling safe outside your home

Question Title

* 1. When thinking about living in your home and neighbourhood, which of the below areas are most important to you?Choose up to three answers

Question Title

* 2. In terms of repairs, what is the most important to you?Please rank 1-7, where 1 is the most important.

Question Title

* 3. What matters most when you need to contact us?Please rank 1-6, where 1 is the most important.

Question Title

* 4. Which neighbourhood issues are most important to you?Please rank 1-6, where 1 is the most important.

* 1. When thinking about living in your home and neighbourhood, which of the below areas are most important to you?

Choose up to three answers

* 2. In terms of repairs, what is the most important to you?

Please rank 1-7, where 1 is the most important.

* 3. What matters most when you need to contact us?

Please rank 1-6, where 1 is the most important.

* 4. Which neighbourhood issues are most important to you?

Please rank 1-6, where 1 is the most important.