Portland International Airport (PDX) - Accessibility Survey

The Port of Portland is committed to ensuring that all residents and visitors have equal access to its programs, services, and activities.

This survey is part of the Port of Portland's American with Disabilities Act (ADA) Self-Evaluation process. The ADA is a federal civil rights law that requires public agencies to provide equal access to people with disabilities in all programs, services, activities, and facilities.

The Port of Portland operates multiple facilities. This survey focuses on Portland International Airport (PDX) and the Port Headquarters, the Port's primary public-facing locations. Other Port facilities are primarily commercial, industrial, or trade-related in nature and not routinely open to the public.

The purpose of this survey is to gather input from the public, especially individuals with disabilities, their families, and advocates, about any barriers they have encountered when accessing Port, services, programs or communications at PDX or Port Headquarters. Your feedback will help the Port identify areas for improvement and develop a Transition Plan to enhance accessibility. Participation is voluntary, and responses will remain confidential.

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* 1. Please select which of the following best describes you:

I am disabled.

I am a parent or caregiver of someone who is disabled.

I am a friend or family member of someone who is disabled.

I work for an organization that provides services to disabled people.

I am involved with the disability community.

Decline to state.

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* 2. How do you typically use the airport?

Passenger (start and end at PDX.)

Passenger (PDX as a connecting hub.)

Visitor to the Portland area for leisure or on business.

Employee / contractor

Other (please specify)

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* 3. Overall, how accessible is the airport for you?

Very accessible

Somewhat accessible

Not accessible

Not sure

Please explain.

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* 4. Are there programs or services at Portland International Airport (PDX) or Port Headquarters that you or someone you know cannot utilize because of a disability?

Yes

If yes, please describe the experience:

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* 5. Do you or someone you know require visual interpretive services or assisted listening systems at PDX or Port Headquarters public meetings?

Yes

If yes, what assistance did you need and did you receive that assistance?

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* 6. Have you encountered any communication accessibility barriers at the airport or Port Headquarters? This includes information kiosk, parking facilities, ground transportation, airport staff and public meetings.

Yes, due to visual impairment

Yes, due to hearing impairment

Yes, due to speaking impairment

If yes, please describe the experience including the type of service

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* 7. Do you know who to contact to request an accessibility modification or aids at PDX or the Port Headquarters?(such as ASL interpreter or other assistance)?

Yes

Not sure

If yes, who and how did you hear about it? (Port website, notices, flyers, brochures, staff, etc)

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* 8. Have you requested a reasonable modification or auxiliary aid or service to access PDX or Port Headquarters? (such as requesting a sign language interpreter for Port-hosted meeting, asking for information in large print or other accessible format, requesting additional time or an adjustment to Port policy due to a disability)

Yes, and I received it

Yes, and I did not receive it

No, I have not requested one

Please specify

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* 9. Are you able to use PDX's website and phone system?

Yes, I can use both.

No, I cannot use the website.

No, I cannot use the phone system.

No, I can use neither.

If no, what functions are not accessible to you? (Please specify)

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* 10. Have you experienced any physical accessibility barriers at PDX or Port Headquarters? Examples of physical barriers include ramps that are too steep or lack level landings, parking spaces intended for persons with disabilities that are too narrow or not leveled, restrooms that do not provide enough space for a wheelchair to maneuver or have fixtures placed out of reach, doors that are too narrow or difficult to open, walkway surfaces that are not leveled or have tripping hazards.

Yes at parking, curbside, shuttles, or ground transportation

Yes at terminal entrances

Yes at ticketing or check-in or information stations

Yes at security screening

Yes at airport restrooms

Yes at gates or boarding areas

Yes at dining areas or gift shops/convenience shops

Yes at Port Headquarters

Not sure

If yes, please describe the experience and/or location:

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* 11. Please rate the following features of PDX in order of importance to you from 1 to 6, with 1 being the most important and 6 being the least important:

Portland International Airport (PDX) - Accessibility Survey

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* 1. Please select which of the following best describes you:

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* 2. How do you typically use the airport?

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* 3. Overall, how accessible is the airport for you?

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* 4. Are there programs or services at Portland International Airport (PDX) or Port Headquarters that you or someone you know cannot utilize because of a disability?

Question Title

* 5. Do you or someone you know require visual interpretive services or assisted listening systems at PDX or Port Headquarters public meetings?

Question Title

* 6. Have you encountered any communication accessibility barriers at the airport or Port Headquarters? This includes information kiosk, parking facilities, ground transportation, airport staff and public meetings.

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* 7. Do you know who to contact to request an accessibility modification or aids at PDX or the Port Headquarters?(such as ASL interpreter or other assistance)?

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* 9. Are you able to use PDX's website and phone system?

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* 11. Please rate the following features of PDX in order of importance to you from 1 to 6, with 1 being the most important and 6 being the least important:

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* 12. Please describe any specific accessibility barriers, locations, or improvements you would like the Port to prioritize.