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Help Us Improve Your Trading Partner Experience
We’re looking for quick feedback to better understand your experience working with ASK-EDI. This short survey should take less than 2 minutes to complete and will help us identify areas for improvement.
1.
How would you rate your overall experience with ASK-EDI?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
2.
How would you rate your experience in the following areas as you work with ASK-EDI?
Poor
Fair
Good
Very Good
Excellent
Getting set up and ready to submit transactions (onboarding)
Poor
Fair
Good
Very Good
Excellent
Clarity and usefulness of documentation
Poor
Fair
Good
Very Good
Excellent
Ease of getting support
Poor
Fair
Good
Very Good
Excellent
Resolution of issues when they occur
Poor
Fair
Good
Very Good
Excellent
Communication about updates or changes
Poor
Fair
Good
Very Good
Excellent
3.
Which of the following would be most helpful in improving your experience with ASK-EDI? (Select all that apply)
More clear or detailed documentation
Step-by-step guides or tutorials
Better communication about changes
Faster or clearer issue resolution
Other (please specify)
4.
Based on your experience, what is the most important thing we could improve to better support you?
5.
Would you be willing to participate in a 5–10 minute follow-up survey with more detailed questions?
Yes
No
6.
If yes, please enter your email address: