Your Voice Matters Survey

Your experience and your feedback is important to us as it helps to improve the delivery of our services. This survey is for anyone that received services with the Centre (i.e.: children, youth, adults and families). Answering the survey will have no impact on current or future services you receive and all the information will remain confidential.

	Strongly Agree 😁	Agree 🙂	Disagree 😕	Strongly Disagree 😡	Prefer not to answer 😐
I feel that the hours, days, and location of programs and services work for me.	I feel that the hours, days, and location of programs and services work for me. Strongly Agree 😁	I feel that the hours, days, and location of programs and services work for me. Agree 🙂	I feel that the hours, days, and location of programs and services work for me. Disagree 😕	I feel that the hours, days, and location of programs and services work for me. Strongly Disagree 😡	I feel that the hours, days, and location of programs and services work for me. Prefer not to answer 😐
I can access programs and services in the language of my choice.	I can access programs and services in the language of my choice. Strongly Agree 😁	I can access programs and services in the language of my choice. Agree 🙂	I can access programs and services in the language of my choice. Disagree 😕	I can access programs and services in the language of my choice. Strongly Disagree 😡	I can access programs and services in the language of my choice. Prefer not to answer 😐
I feel welcomed by staff (in-person, via Zoom or by phone).	I feel welcomed by staff (in-person, via Zoom or by phone). Strongly Agree 😁	I feel welcomed by staff (in-person, via Zoom or by phone). Agree 🙂	I feel welcomed by staff (in-person, via Zoom or by phone). Disagree 😕	I feel welcomed by staff (in-person, via Zoom or by phone). Strongly Disagree 😡	I feel welcomed by staff (in-person, via Zoom or by phone). Prefer not to answer 😐
I feel respected, heard and understood.	I feel respected, heard and understood. Strongly Agree 😁	I feel respected, heard and understood. Agree 🙂	I feel respected, heard and understood. Disagree 😕	I feel respected, heard and understood. Strongly Disagree 😡	I feel respected, heard and understood. Prefer not to answer 😐
I feel my culture(s), belief(s) and value(s) are respected.	I feel my culture(s), belief(s) and value(s) are respected. Strongly Agree 😁	I feel my culture(s), belief(s) and value(s) are respected. Agree 🙂	I feel my culture(s), belief(s) and value(s) are respected. Disagree 😕	I feel my culture(s), belief(s) and value(s) are respected. Strongly Disagree 😡	I feel my culture(s), belief(s) and value(s) are respected. Prefer not to answer 😐
I am satisfied with the Centre’s programs and services.	I am satisfied with the Centre’s programs and services. Strongly Agree 😁	I am satisfied with the Centre’s programs and services. Agree 🙂	I am satisfied with the Centre’s programs and services. Disagree 😕	I am satisfied with the Centre’s programs and services. Strongly Disagree 😡	I am satisfied with the Centre’s programs and services. Prefer not to answer 😐

Strongly Agree
😁

Agree
🙂

Disagree
😕

Strongly Disagree
😡

Prefer not to answer
😐

I feel that the hours, days, and location of programs and services work for me.

I feel that the hours, days, and location of programs and services work for me. Strongly Agree
😁

I feel that the hours, days, and location of programs and services work for me. Agree
🙂

I feel that the hours, days, and location of programs and services work for me. Disagree
😕

I feel that the hours, days, and location of programs and services work for me. Strongly Disagree
😡

I feel that the hours, days, and location of programs and services work for me. Prefer not to answer
😐

I can access programs and services in the language of my choice.

I can access programs and services in the language of my choice. Strongly Agree
😁

I can access programs and services in the language of my choice. Agree
🙂

I can access programs and services in the language of my choice. Disagree
😕

I can access programs and services in the language of my choice. Strongly Disagree
😡

I can access programs and services in the language of my choice. Prefer not to answer
😐

I feel welcomed by staff (in-person, via Zoom or by phone).

I feel welcomed by staff (in-person, via Zoom or by phone). Strongly Agree
😁

I feel welcomed by staff (in-person, via Zoom or by phone). Agree
🙂

I feel welcomed by staff (in-person, via Zoom or by phone). Disagree
😕

I feel welcomed by staff (in-person, via Zoom or by phone). Strongly Disagree
😡

I feel welcomed by staff (in-person, via Zoom or by phone). Prefer not to answer
😐

I feel respected, heard and understood.

I feel respected, heard and understood. Strongly Agree
😁

I feel respected, heard and understood. Agree
🙂

I feel respected, heard and understood. Disagree
😕

I feel respected, heard and understood. Strongly Disagree
😡

I feel respected, heard and understood. Prefer not to answer
😐

I feel my culture(s), belief(s) and value(s) are respected.

I feel my culture(s), belief(s) and value(s) are respected. Strongly Agree
😁

I feel my culture(s), belief(s) and value(s) are respected. Agree
🙂

I feel my culture(s), belief(s) and value(s) are respected. Disagree
😕

I feel my culture(s), belief(s) and value(s) are respected. Strongly Disagree
😡

I feel my culture(s), belief(s) and value(s) are respected. Prefer not to answer
😐

I am satisfied with the Centre’s programs and services.

I am satisfied with the Centre’s programs and services. Strongly Agree
😁

I am satisfied with the Centre’s programs and services. Agree
🙂

I am satisfied with the Centre’s programs and services. Disagree
😕

I am satisfied with the Centre’s programs and services. Strongly Disagree
😡

I am satisfied with the Centre’s programs and services. Prefer not to answer
😐

Your Voice Matters

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* I have participated in the following program(s): Check all that apply.

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* How long have you been participating with the Centre?

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* How did you hear about us? Check all that apply.

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* Please tell us how much you agree or disagree with the following statements:

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* Tell us about your experience at our Centre. If you would rather talk to someone, please contact: Chantal Pomerleau at cpomerleau@crcoc.ca or by phone at 613-830-4357 ext. 210.

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* Tell us how we can improve our programs and services.