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* 2. Which network product do you utilize the most ? (Check all that apply)

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* 3. Overall, how satisfied or dissatisfied are you with our company?

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* 4. Which of the following words would you use to describe our products? Select all that apply.

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* 5. How well do our networks meet your needs?

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* 6. How would you rate the provider access of our networks?

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* 7. How would you rate the our network savings?

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* 8. How responsive have we been to your questions or concerns about our products?

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* 9. Do you consider Encore Health Network products competitive against the national carriers (BUCA)?

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* 10. How satisfied are you with our network operations claims repricing?

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* 11. How satisfied are you with our customer service?

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* 12. How friendly is the Encore staff when contacting the network?

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* 13. How knowledgeable is the Encore staff when contacting the network?

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* 14. How satisfied are you with our website?

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* 15. How user friendly is the provider search directory?

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* 16. Besides the provider search function, what else do you access on our website?

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* 17. How satisfied are you with our sales and marketing operations?

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* 18. How satisfied are you with our retention efforts?

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* 19. How satisfied are you with our RFP/RFI turnaround times (i.e. GEOs, disruption analyses, claims analyses)?

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* 20. Have you ever consulted the payor manual during your day-to-day operations when using an Encore network product?

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* 21. Do you have any other comments, questions, or concerns?

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* 22. Where have you seen an Encore Health Network advertisement of post?

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* 23. How would you like to receive information about Encore Health Network ?

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* 24. How satisfied are you with your experience with Encore Health Network?

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