Exit this Survey 2017 PAYOR/BROKER SURVEY * 1. Do you currently use Encore Health Network? Yes No * 2. Which network product do you utilize the most ? (Check all that apply) Encore PPO Encircle EPO Encircle/Encore Combined Encore Workcomp Other (please specify) * 3. Overall, how satisfied or dissatisfied are you with our company? Very satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied * 4. Which of the following words would you use to describe our products? Select all that apply. Expensive Expansive network of providers (doctors, hospitals, etc) Variety of network products Trustworthy Good value for access fee Flexible partner Innovative Not flexible Poor provider access Unreliable Reliable Other (please specify) * 5. How well do our networks meet your needs? Extremely well Very well Somewhat well Not so well Not at all well * 6. How would you rate the provider access of our networks? Excellent access Good access average access poor access * 7. How would you rate the our network savings? Excellent Good Average Poor Not Sure * 8. How responsive have we been to your questions or concerns about our products? Extremely responsive Very responsive Moderately responsive Not so responsive Not at all responsive Not applicable * 9. Do you consider Encore Health Network products competitive against the national carriers (BUCA)? Very competitve Competitive Somewhat competitive Not competitive If not, why * 10. How satisfied are you with our network operations claims repricing? Very satisified Satisified Somewhat satisified Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If not, why? * 11. How satisfied are you with our customer service? Very satisified Satisified Somewhat satisified Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If not, why? * 12. How friendly is the Encore staff when contacting the network? Very Friendly Friendly Somewhat friendly Not friendly If not, why * 13. How knowledgeable is the Encore staff when contacting the network? Very knowledgeable Knowledgeable Somewhat knowledgeable Not knowledgeable If not knowledgeable, why? * 14. How satisfied are you with our website? Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If so, why? * 15. How user friendly is the provider search directory? Very user friendly Somewhat user friendly neither user friendly nor not user friendly Somewhat not user friendly Not user friendly If not user friendly, what changes can we make? * 16. Besides the provider search function, what else do you access on our website? Payor Download Logo download Access forms Access Payor Manual Access Provider Manual Read the newsletter General Information Other (please specify) * 17. How satisfied are you with our sales and marketing operations? Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If not, why? * 18. How satisfied are you with our retention efforts? Very satisified Satisified Somewhat satisified Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If not, why? * 19. How satisfied are you with our RFP/RFI turnaround times (i.e. GEOs, disruption analyses, claims analyses)? Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If not, why? * 20. Have you ever consulted the payor manual during your day-to-day operations when using an Encore network product? Always Sometimes Never * 21. Do you have any other comments, questions, or concerns? * 22. Where have you seen an Encore Health Network advertisement of post? Facebook Linked-In IBJ (Indianapolis Business Journal) Email blast from Encore Health Network Other (please specify) * 23. How would you like to receive information about Encore Health Network ? Email Facebook Linked-In Twitter Instagram Website Posts Text Other (please specify) * 24. How satisfied are you with your experience with Encore Health Network? Very satisfied Satisfied Somewhat satisfied Neither satisfied nor dissatisfied Somewhat dissatisfied Very dissatisfied If very dissatisfied, why? Submit response >>
