Customer Survey

Dear Valued Customer,

WCBS is carrying out a survey to assess the quality of its products and services.

We kindly ask you to complete the questionnaire by indicating your level of agreement or disagreement with the statements provided.

A paper version of this survey is also available. Please complete only one version.

Thank you, your feedback is important to us.

Product Quality and Safety

2.Labelling on products is clear and informative.

3.Blood products are safe for transfusion.

4.The Clinical Guidelines for the Use of Blood Products document/booklet is easily accessible on their website and in hard copy.

5.The responsibilities of users of emergency blood products are clearly communicated.

6.WCBS provides sufficient information regarding sample guidelines and other Blood Bank information on their website.

Product and Service Delivery

7.Blood requests and examinations (tests) are ready within the required timeframe.

8.Blood products are available when needed.

Should you disagree, please indicate which products you are referring to.

9.Blood products are delivered when required.

10.WCBS provides sufficient information regarding turnaround times for blood product requests on their website.

Staff Professionalism and Communication

11.WCBS staff are courteous and friendly.

12.Blood Bank staff are able to deal with queries.

13.Medical and clinical support and advice are available.

14.Staff communicate problem cases timeously.

15.Comments:

Hospital and Blood Bank Name

16.Hospital/Healthcare Facility Name(Required.)

17.Blood Bank Name

18.Please provide your contact details should you require feedback regarding your comments.

By providing your contact details, you consent to receiving notifications and marketing information about WCBS's blood drives, promotions, blood products and services, and news or updates relating to WCBS. (See Privacy Statement)

Name

Telephone

Email