Clackamas County Social Services (CCSS) is the Community Action Agency for the county. As a community action agency, we combat poverty by partnering with our community to provide a wide range of services to families and individuals who cannot meet their basic needs - housing, food, clothing, healthcare, etc. Every three years CCSS conducts a comprehensive community needs assessment to identify pressing needs and gaps in services.

As service providers, you have unique insights into the current needs and service gaps in our county. We would like to hear from you about the needs and barriers your clients face. Your input will help the Community Action Board and CCSS identify the most urgent community needs and determine how CCSS can best support both community members and service providers in meeting these needs.

Please answer the following questions based on your professional observations and the experiences of the clients you work with.
Access to Information & Resources

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* 1. How often do your clients know who to contact for assistance when they need help with a specific need?

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* 2. What stops your clients from using available community resources?

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* 3. In the past 12 months, which of the following needs have your clients struggled to get help with? (Check all that apply)

Education

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* 4. What are the most common educational needs your clients have? (if applicable)

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* 5. What stops your clients from getting the education they want? (Check all that apply)

Employment, Income & Childcare

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* 6. What are the most common employment-related barriers your clients face? (Check all that apply)

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* 7. How often do your clients struggle to meet basic household expenses?

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* 8. What strategies do your clients use when they can't afford basic needs?

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* 9. What childcare needs to families you work with most often identify? (Check all that apply)

Food Access

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* 10. What percentage of your clients qualify for SNAP benefits?

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* 11. Over the last 12 months, which statement best reflects your clients' access to food?

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* 12. What barriers affect your clients' ability to get the food they need? (Check all that apply)

Health & Well-being

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* 13. What health or well-being challenges do your clients most frequently experience? (Check all that apply)

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* 14. What barriers prevent your clients from getting medical and/or mental health care?

Housing

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* 15. What is the most common housing situation of the clients you serve?

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* 16. What percentage of your clients have been behind on their rent or mortgage payments in the last 12 months?

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* 17. What percentage of your clients are at risk of losing their housing within the next year?

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* 18. What are the main barriers your clients face in maintaining stable housing?

Transportation

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* 19. What percentage of your clients struggle to participate in daily activities (work, school, medical/social service appointments, etc.) because of lack of transportation?

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* 20. What are the most common transportation challenges your clients report? (Check top 2 answers)

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* 21. What transportation-related support would be most helpful to the people you serve?

Future Needs

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* 22. Think about the services you anticipate your clients will need over the next three years. Please indicate the level of need in the community for each service listed below. (High=many clients will need this service; Low=few clients will need this service)

  High Need Medium Need Low Need Not a need
Financial education/asset building
Childcare
Culturally informed services
Dental services
Domestic violence/sexual assault services
Education assistance
Job training/employment services
Food assistance
Health insurance assistance
Housing placement/navigation
Intellectual/developmental disabilities services
Legal assistance
LGBTQ+ services
Mental health care
Older adult services
Physical disability services
Physical health services
Substance use services
Transportation assistance
Systems navigation
Utility assistance

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* 23. What else should CCSS know about the needs of the people you serve?

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* 24. Who do you primarily serve? (Check all that apply)

Community Needs Assessment Involvement

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* 25. Would you be interested in helping CCSS gather community input for the community needs assessment?

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* 26. If yes, please provide your contact information: Name, email and phone number.

Thank you for your insights and time. Your experience working with community members is invaluable, and your input will help us better understand local needs. We appreciate the important work you do every day!

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