ANNUAL CUSTOMER SURVEY Question Title * 1. Your business email Question Title * 2. In what region or country are you based? Africa Asia Australia Canada Europe Latin America Middle East United States Question Title * 3. How likely is it that you would recommend Zeitview to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 4. Why did you give that score? Question Title * 5. What inspection services are you currently leveraging with Zeitview? Properties Solar Telecom Utilities Wind Question Title * 6. How satisfied are you with the overall quality of our inspection reports (if applicable)? Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied Detail Detail Very Dissatisfied Detail Dissatisfied Detail Neutral Detail Satisfied Detail Very Satisfied Clarity Clarity Very Dissatisfied Clarity Dissatisfied Clarity Neutral Clarity Satisfied Clarity Very Satisfied Completeness Completeness Very Dissatisfied Completeness Dissatisfied Completeness Neutral Completeness Satisfied Completeness Very Satisfied Consistency Consistency Very Dissatisfied Consistency Dissatisfied Consistency Neutral Consistency Satisfied Consistency Very Satisfied Report Turnaround Time Report Turnaround Time Very Dissatisfied Report Turnaround Time Dissatisfied Report Turnaround Time Neutral Report Turnaround Time Satisfied Report Turnaround Time Very Satisfied Annotation and Markups Annotation and Markups Very Dissatisfied Annotation and Markups Dissatisfied Annotation and Markups Neutral Annotation and Markups Satisfied Annotation and Markups Very Satisfied Accuracy Accuracy Very Dissatisfied Accuracy Dissatisfied Accuracy Neutral Accuracy Satisfied Accuracy Very Satisfied Actionability Actionability Very Dissatisfied Actionability Dissatisfied Actionability Neutral Actionability Satisfied Actionability Very Satisfied Visual Documentation Visual Documentation Very Dissatisfied Visual Documentation Dissatisfied Visual Documentation Neutral Visual Documentation Satisfied Visual Documentation Very Satisfied Question Title * 7. When compared to an alternative market leader in aerial inspections, how does Zeitview perform in the following areas? Much Worse Worse Same Better Much Better Scheduling and Field Coordination Scheduling and Field Coordination Much Worse Scheduling and Field Coordination Worse Scheduling and Field Coordination Same Scheduling and Field Coordination Better Scheduling and Field Coordination Much Better Inspection Image Quality Inspection Image Quality Much Worse Inspection Image Quality Worse Inspection Image Quality Same Inspection Image Quality Better Inspection Image Quality Much Better Damage Analysis Accuracy Damage Analysis Accuracy Much Worse Damage Analysis Accuracy Worse Damage Analysis Accuracy Same Damage Analysis Accuracy Better Damage Analysis Accuracy Much Better Value of Report Value of Report Much Worse Value of Report Worse Value of Report Same Value of Report Better Value of Report Much Better Price Price Much Worse Price Worse Price Same Price Better Price Much Better Communication Communication Much Worse Communication Worse Communication Same Communication Better Communication Much Better Portal Functionality Portal Functionality Much Worse Portal Functionality Worse Portal Functionality Same Portal Functionality Better Portal Functionality Much Better Project Delivery Speed Project Delivery Speed Much Worse Project Delivery Speed Worse Project Delivery Speed Same Project Delivery Speed Better Project Delivery Speed Much Better Overall Overall Much Worse Overall Worse Overall Same Overall Better Overall Much Better Question Title * 8. On a scale from 1-5, 1 being poor and 5 being great, how well do Zeitview team members possess and display the following qualities? 1 2 3 4 5 Expertise/knowledge Expertise/knowledge 1 Expertise/knowledge 2 Expertise/knowledge 3 Expertise/knowledge 4 Expertise/knowledge 5 Easy to work with Easy to work with 1 Easy to work with 2 Easy to work with 3 Easy to work with 4 Easy to work with 5 Responsiveness Responsiveness 1 Responsiveness 2 Responsiveness 3 Responsiveness 4 Responsiveness 5 Trustworthiness Trustworthiness 1 Trustworthiness 2 Trustworthiness 3 Trustworthiness 4 Trustworthiness 5 Attention to detail Attention to detail 1 Attention to detail 2 Attention to detail 3 Attention to detail 4 Attention to detail 5 Safety focus Safety focus 1 Safety focus 2 Safety focus 3 Safety focus 4 Safety focus 5 Professionalism Professionalism 1 Professionalism 2 Professionalism 3 Professionalism 4 Professionalism 5 Customer advocacy Customer advocacy 1 Customer advocacy 2 Customer advocacy 3 Customer advocacy 4 Customer advocacy 5 Question Title * 9. How would you describe your overall experience with each stage of purchasing and receiving a Zeitview inspection? Very Poor Poor Neutral Good Very Good N/A Vendor Qualification Vendor Qualification Very Poor Vendor Qualification Poor Vendor Qualification Neutral Vendor Qualification Good Vendor Qualification Very Good Vendor Qualification N/A Contracting Contracting Very Poor Contracting Poor Contracting Neutral Contracting Good Contracting Very Good Contracting N/A Platform Onboarding Platform Onboarding Very Poor Platform Onboarding Poor Platform Onboarding Neutral Platform Onboarding Good Platform Onboarding Very Good Platform Onboarding N/A Scheduling Scheduling Very Poor Scheduling Poor Scheduling Neutral Scheduling Good Scheduling Very Good Scheduling N/A Data Collection Data Collection Very Poor Data Collection Poor Data Collection Neutral Data Collection Good Data Collection Very Good Data Collection N/A Damage Analysis, Annotation and Classification Damage Analysis, Annotation and Classification Very Poor Damage Analysis, Annotation and Classification Poor Damage Analysis, Annotation and Classification Neutral Damage Analysis, Annotation and Classification Good Damage Analysis, Annotation and Classification Very Good Damage Analysis, Annotation and Classification N/A Report Delivery Report Delivery Very Poor Report Delivery Poor Report Delivery Neutral Report Delivery Good Report Delivery Very Good Report Delivery N/A Invoicing Invoicing Very Poor Invoicing Poor Invoicing Neutral Invoicing Good Invoicing Very Good Invoicing N/A On-Going Relationship Management On-Going Relationship Management Very Poor On-Going Relationship Management Poor On-Going Relationship Management Neutral On-Going Relationship Management Good On-Going Relationship Management Very Good On-Going Relationship Management N/A Question Title * 10. Is there anything else you'd like to share with us? Page1 / 1 100% of survey complete. Done
