ICHD Customer Satisfaction Survey

Welcome to ICHD's Customer Satisfaction Survey!

Ingham County Health Department is committed to delivering quality programs and services to the community. Your feedback is valuable. Thank you for taking the time to tell us about your experience.

If you would like to speak to someone about your experience, please call us at 517-887-4311.

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* 1. Select one or more program(s) and then rate your experience with their services below.

Breast and Cervical Cancer

Children's Special Health Care

Communicable Disease

Environmental Health

HIV/STI testing

Home Visiting

Immunizations/Shots

Registration and Enrollment

WIC (Women, Infants, Children)

Administration

Community Health Centers-Dental

Community Health Centers-Medical (List Location- Birch, Cedar-Pediatrics, Cedar-Women's Health, Eastern, Forest, New Hope, River Oak, Sexton, or Willow)

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* 2. Please rate us on the following:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
I was treated with courtesy and respect by the staff.	I was treated with courtesy and respect by the staff. Strongly Agree	I was treated with courtesy and respect by the staff. Agree	I was treated with courtesy and respect by the staff. Neutral	I was treated with courtesy and respect by the staff. Disagree	I was treated with courtesy and respect by the staff. Strongly Disagree	I was treated with courtesy and respect by the staff. N/A
I received the services or information I needed.	I received the services or information I needed. Strongly Agree	I received the services or information I needed. Agree	I received the services or information I needed. Neutral	I received the services or information I needed. Disagree	I received the services or information I needed. Strongly Disagree	I received the services or information I needed. N/A
The information I was given was clear and easy to understand.	The information I was given was clear and easy to understand. Strongly Agree	The information I was given was clear and easy to understand. Agree	The information I was given was clear and easy to understand. Neutral	The information I was given was clear and easy to understand. Disagree	The information I was given was clear and easy to understand. Strongly Disagree	The information I was given was clear and easy to understand. N/A
Staff was professional, knowledgeable, and competent.	Staff was professional, knowledgeable, and competent. Strongly Agree	Staff was professional, knowledgeable, and competent. Agree	Staff was professional, knowledgeable, and competent. Neutral	Staff was professional, knowledgeable, and competent. Disagree	Staff was professional, knowledgeable, and competent. Strongly Disagree	Staff was professional, knowledgeable, and competent. N/A
Services and information were received in a timely manner.	Services and information were received in a timely manner. Strongly Agree	Services and information were received in a timely manner. Agree	Services and information were received in a timely manner. Neutral	Services and information were received in a timely manner. Disagree	Services and information were received in a timely manner. Strongly Disagree	Services and information were received in a timely manner. N/A
Overall I am pleased with the customer service I received.	Overall I am pleased with the customer service I received. Strongly Agree	Overall I am pleased with the customer service I received. Agree	Overall I am pleased with the customer service I received. Neutral	Overall I am pleased with the customer service I received. Disagree	Overall I am pleased with the customer service I received. Strongly Disagree	Overall I am pleased with the customer service I received. N/A

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* 3. Age

24 and under

25-34

35-44

45-54

55-64

65-74

75 and older

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* 4. Race/Ethnicity (please check all that apply)

Hispanic or Latinx

Black or African American

Asian or Pacific Islander

American Indian or Alaskan Native

White or Caucasian

Other (please specify)

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* 5. What language do you speak at home?

English

Spanish

Arabic

Swahili

Somali

Burmese

Nepali

Other (please specify)

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* 6. Gender

Male

Female

Genderqueer/Non-binary

Trangender male (FTM)

Transgender female (MTF)

Prefer not to say

Different (please specify)

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* 7. How did you find out about the Health Department's services?

Friends/Family

Doctor

Social Media: Facebook, Twitter, etc.

Internet

Newspaper

Radio

Other (please specify)

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* 1. Select one or more program(s) and then rate your experience with their services below.

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* 2. Please rate us on the following:

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* 3. Age

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* 4. Race/Ethnicity (please check all that apply)

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* 5. What language do you speak at home?

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* 6. Gender

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* 7. How did you find out about the Health Department's services?

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* 8. Please share with us any additional comments, questions or concerns: