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Lake Villa District Library Community Survey - 2026

Lake Villa District Library wants to learn about your experiences with services, programs, staff, and facilities. The library is considering the future and your responses will help inform our plans. Even if you are not a library user, your responses are important for planning purposes.

All responses are strictly confidential and no information will be shared that identifies individuals. The survey will be used to inform future library collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Mick Jacobsen at 847-245-5100 or mjacobsen@lvdl.org.

This survey should take you about 10 minutes to complete (but feel free to take as much time as you need).
1.Do you use the library at least once a year in person or online?
2.How satisfied are you with the library overall?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
3.Please rate how satisfied you are with the following aspects of customer service.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
Welcoming/approachability of staff
Knowledge of staff
Staff responsiveness to requests/questions
4.For any item you selected dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?
5.Overall, how satisfied are you with library materials?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
6.Over the next 5 years, how important will it be for the library to provide these types of materials?
Very important
Important
Neutral
Unimportant
Very Unimportant
Adult fiction & nonfiction books
Large print books
Teen/young adult books
Youth fiction & nonfiction books
Picture books
Early readers
Print magazines and newspapers
DVDs & Blu-rays
Music CDs
Audiobooks on CD
Video games
Library of Things (hotspots, telescopes, etc.)
eBooks
eAudiobooks
Digital magazines & newspapers
Digital music
Digital movies/tv shows
Online learning and research tools
7.The library’s selection of titles and formats meets my needs.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
N/A
8.Are you satisfied with the availability of materials?
9.If no, what availability issues are you experiencing (wait times, title selection, formats, etc.)?
10.Where could our materials be improved?
11.Overall, how satisfied are you with library programs (Summer Reading program, storytimes, lectures, book discussions, concerts, performances, etc.)?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
12.Over the next 5 years, how important will it be for the library to provide these types of programs and events?
Very important
Important
Neutral
Unimportant
Very Unimportant
Children programs
Teen programs
Adult programs
All ages programs
Hands-on crafts/activities
Technology programs
13.I and/or my household members attend library programs in order to …. (select all that apply)
14.Where could our programs and events be improved?
15.Overall, how satisfied are you with the library’s services?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
16.Over the next 5 years, how important will it be for the library to provide these types of services?
Very important
Important
Neutral
Unimportant
Very Unimportant
Finding materials you enjoy
Research assistance
Home delivery
Access to technology
Technology assistance
Study rooms
Meeting rooms
Quiet spaces
Teen area
Children’s play areas
Notary services
Job seeker & small business support
Outdoor spaces
Curbside pickup
Teacher services
Exhibits
Volunteer opportunities
17.Where could our services or spaces be improved or expanded?
18.How do you usually hear about library news and information?
19.Where do you get news and information about other local events?
20.What else would you like to tell us about your experiences with the Lake Villa District Library?
21.Thinking beyond the library, what pressing needs or concerns are you, your family, and your neighbors facing today?
22.Your age range:
23.Other than English, what languages are spoken in your home?
24.Do you feel represented at the library?
25.If no, please explain?
26.If you would like to be entered into a drawing for a $50 gift card, please provide your name and email or phone number. All survey data will be anonymous. (Optional)
Thank you for taking the time to share your feedback with us. Your input helps us better understand what matters most to you as a library patron. We will be using this information to guide our future planning and ensure our services continue to meet the needs of our community.