Southwark Private Renters Survey

Citizens Advice Southwark is seeking the views of private renters. We want to learn more about the challenges you face, and your awareness of your rights as a private renter.

Your participation will help us deliver better services and support to private renters in Southwark, and direct our campaigning efforts to improve conditions and renters' rights.

Any information you share will only be used by Citizens Advice Southwark and will not be shared with other organisations or services.

Part 1: Survey questions

1.Are you a private renter?

Yes

Not sure

2.What is the first half of your postcode? (e.g. SE17)

3.Which of the following statements best describes your current living situation?

I live in the property on my own.

I live in the property with my children.

I live in the property with my spouse/partner.

I live in the property with my spouse/partner and children.

I live in the property and share facilities (e.g. kitchen, bathroom) with other people who are not members of my family.

Other (please specify)

4.Have you ever struggled to find an affordable and suitable home to rent in Southwark?

Yes, more than once

Yes, once

Not sure

5.When did you last move home, and what was the reason for your move?

6.In the last 5 years, how many private rented properties have you lived in?

7.Have you ever been forced to move into an unsuitable home because you were facing an eviction?

Yes, more than once

Yes, once

Not sure

8.Has your landlord or letting agent ever entered your home without permission, or without 24 hours' notice?

Yes, more than once

Yes, once

Not sure

9.Has your landlord or letting agent ever served you with a Section 8 or Section 21 eviction notice, or threatened you with an eviction?

Yes, more than once

Yes, once

Not sure

If yes, please describe your experience:

10.Have you ever found there to be significant problems with a home after moving in?

Yes, more than once

Yes, once

Not sure

If yes, what were these problems?

11.Have you ever reported a repair or maintenance issue to your landlord or letting agent?

Yes, more than once

Yes, once

Not sure

12.If yes, did they repair the issue when you reported it?

13.Have you ever reported a repair or maintenance issue to Southwark Council's Enforcement Service?

Yes, more than once

Yes, once

No, I did not know about the Enforcement Service

No, I knew about the Enforcement Service but decided not to report the issue

Not applicable - I haven't had an issue to report

Please describe your experience:

14.Have you ever lived in a property which was not licensed?

Yes, more than once

Yes, once

Not sure

15.Have you ever contacted the Tenancy Relations Service at Southwark Council for help with dealing with your landlord/letting agent, or in relation to eviction?

Yes, more than once

Yes, once

No, I did not know about the Tenancy Relations Service

No, I knew about the Tenancy Relations Service but decided not to contact them

Not applicable - I haven't had an issue I needed help with

Please describe your experience:

16.Have you ever rented from someone who you thought did not fulfil their responsibilities as a landlord or letting agent?

Yes, more than once

Yes, once

Not sure

If yes, please describe your experience

17.Have you ever experienced discrimination from a landlord or letting agent as a renter?

Yes, more than once

Yes, once

Not sure

If yes, please describe your experience:

18.Has your landlord or letting agent increased your rent in the last year?

Yes, more than once

Yes, once

Not sure

If yes, please describe your experience (e.g. how much was the increase, did you agree, were you served a Section 13 notice, was there a reason for the increase):

19.How confident do you feel that you understand your legal rights as a private renter?

20.We are looking at ways to provide information about renters' rights. How would you like this information to be delivered? Please select your top 2 preferences.

Free workshops on renters' rights provided by experts

Information on a website

Information sent via email

Information available via social media

Information available in physical materials (e.g. leaflets, brochures)

Other (please specify)

21.Have you heard of upcoming changes in law called the Renters' Rights Bill?

Yes

Not sure

If yes, what are your thoughts on the changes in law and protections for renters?

22.Please share any further thoughts or comments about your experiences as a private renter.

23.If you are interested in Citizens Advice Southwark contacting you further about this research, please provide your email address and/or mobile number.