We look forward to hearing from you!

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You are cordially invited to share your experience and expertise with your colleagues in the professional monitoring industry. TMA education events are where alarm industry professionals gather to share best practices and address industry-wide issues that impact everyone. Others will benefit from your experience while you make a valuable contribution to the profession’s field of knowledge.

Attendees leave with actionable solutions to real-world challenges. Based on feedback from the most recent events, we have identified several topics that are of interest. If you have any expertise in any of these areas, you are encouraged to submit a session proposal. We welcome other topics as well.

 
Submission deadline: COB on Friday, January 22, 2021.
TMA is committed to bringing just-in-time training to its members. We accomplish this by relying on our members to share their expertise.

At this year's Virtual Mid-Year Meeting (April 20-22), TMA is offering three days that will each feature topics on Leadership, Operations, and Technology

DAY 1: LEADERSHIP (Topics geared towards upper management)
• Succession Planning - Passing the Torch
• Reorganizing for the New World (will your current business models work moving forward?)
• Leaders Mentoring Leaders

DAY 2: OPERATIONS  (Topics focused on daily monitoring center operations)

• Best-Practice Trends in Monitoring Center Operations
• Hiring through Social Media (Facebook, Craig’s List)
• HR Management Topics
• Wellness and Stress Management
• Setting up a Public Safety Education program (to strengthen relationships with Law Enforcement, Fire)
• Standards Development Updates (Work From Home, Cyber)

DAY 3: TECHNOLOGY (Topics focused on the latest tools in IT and Telecomm)

• Monitoring Technology Trends
• Customer Service Automation (IVR best practices)
• Automation Company Roundtable discussion
• Focus on Video Security
• Manufacturer Updates on Technology

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