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CrossWinds Counseling and Wellness Client Satisfaction Survey 2026

We are committed to offering the best services possible. In order to evaluate our services, we need your help by taking a few minutes to answer the following questions and giving us any comments about your experience with us.

Instructions: Please mark the choices that reflect your (or your family’s) experience.
Section 1 - About You
I am completing this survey:
How did you learn about CrossWinds?
How long have you (or the client you represent) been receiving services from us?
What county do you receive services in/from?
What services do you currently receive or have used in the last 12 months? (check all that apply)
What age group do you or the client you represent fall into?
Section 2 – Access to Services
It is easy to get an appointment when I need one.
Services are available at times that work for me.
I am able to get services in my preferred language.
When I have a crisis outside of office hours, someone is available to help me.
It is important to me to have appointment options outside 8 AM – 5 PM, Monday – Friday.
Section 3 – Quality of Care
My provider(s) listen to me and treat me with respect.
My provider(s) and I work together on my treatment plan.
Services respect my cultural background and values.
My privacy is respected.
Section 4 – Outcomes
My mental health and/or substance use concerns have improved.
My overall quality of life has improved.
Section 5 – Communication & Support
Staff respond to my questions and concerns in a timely manner.
Customer service staff are polite and helpful to me.
The billing department staff are polite and helpful to me.
Section 6 – Environment
The facility is clean, safe, and comfortable.
I feel welcomed and accepted at the clinic.
Section 7 – Overall Experience
Overall, I am satisfied with the services I receive from CrossWinds Counseling and Wellness.
I would recommend CrossWinds Counseling and Wellness to others.
Section 8 – Open-Ended Feedback
What do you like most about the services you receive?
What could we do to improve our services?
Is there anything else you would like us to know?
I give permission for my open-ended feedback to be used anonymously in marketing and/or promotional materials.
Thank you for your time and feedback. Your input helps us improve and better serve our community.
If you would like to be entered into a drawing to win 1 of 5 $20 prepaid Visa cards, please enter your first and last name and phone number. Your responses will remain anonymous. Only completed surveys will be eligible.
Current Progress,
0 of 29 answered