Thank you for filling out this survey about your experience with state services. This will be used to make improvements so that services are more effective for people across the state. 

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* 1. What is your zip code?

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* 2. What services do you currently receive or have you received from DHSS? Check all that apply.

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* 3. Rate your experience with DHSS services. (Very low quality to very high quality)

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* 4. Rate your experience with the wait time of DHSS services. (Very low quality to very high quality)

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* 5. Rate your experience with the accessibility of DHSS services. (Very low quality to very high quality)

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* 6. Rate your experience with the paperwork process within DHSS services. (Very low quality to very high quality)

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* 7. Rate your experience with the communication within DHSS services. (Very low quality to very high quality)

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* 8. Rate your experience with the customer service within DHSS services. (Very low quality to very high quality)

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* 9. Rate your experience with the clarity of the process to get DHSS services. (Very low quality to very high quality)

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* 10. Please share more about your experience with getting DHSS services.

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* 11. Would you recommend a friend or family member to a Service Center for resources if they need?

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* 12. What is most important to you when receiving services?

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* 13. If there are services that you need but cannot get, please check all that apply.

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* 14. How can DHSS improve how services are delivered? What will make the experience better?

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* 15. Participation is currently closed for this phase of focus groups, but we still want to hear from you! There will be more opportunities for you to share your voice. Are you interested in participating in future events? We thank you for your interest in helping to improve DHSS!

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