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Your Library, Your Voice: 2026 Patron Experience Survey

At Kitsap Regional Library, our mission is to inspire curiosity and connection so that all people have the opportunity to grow, belong, and thrive. Your feedback helps us understand how we’re doing and where we can improve. This survey takes about 5-10 minutes to complete.
1.In general, how satisfied are you with Kitsap Regional Library?
Very dissatisfied
Dissatisfied
Neutral
satisfied
Very satisfied
2.How satisfied were you with your most recent experience with Kitsap Regional Library?
Very dissatisfied
Dissatisfied
Neutral
satisfied
Very satisfied
3.How important is the Library to you or your household?
Not important at all
Not important
Somewhat important
Very important
Essential
4.In the past year, which of the following library services have you used? (Select all that apply)
5.Of the services you have used, which stands out as excellent? (Optional, briefly explain why.)
6.Of the services you have used, which one needs the most improvement? (Optional, briefly explain why.)
7.How well do you feel the Library provides each of the following?
Not well
Somewhat well
Very well
Unsure
A welcoming and inclusive environment
Opportunities to learn and be curious
Equitable access to resources and technology
A sense of connection and belonging in the community
8.Which formats do you borrow most often?
9.How often do you visit or use Kitsap Regional Library in person?
10.How often do you use Kitsap Regional Library online (Libby, ebooks, audiobooks, databases, website, etc.)?
11.In your own words, what impact has the Library had on you, your family, or your community?
12.What is one improvement or offering you would like to see at Kitsap Regional Library?
13.What topics or themes would you like to see more of in the Library’s programs, displays, or collections?
14.How do you usually find out about Kitsap Regional Library programs, services, and events? (Select all that apply)
15.Do you or members of your household have a Kitsap Regional Library card?
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