As part of our efforts to improve our services, we are asking you to kindly complete this survey if you have received practical assistance, social services supports or counseling at SWHC. We want your honest opinions. Your name does not appear anywhere on this survey. Your answers are confidential and anonymous. Your answers will not impact the quality of the services you will receive.

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* 1. Since March 2020, what types of services or programs have you accessed (check all that apply)?

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* 2. Did you experience any of the following issues or concerns with this virtual visit? (select all that apply):

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* 3. Did you experience any of the following benefits from having this visit virtually instead of in-person? (select all that apply):

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* 4. How likely are you to choose to receive care or take part in a program virtually again (where appropriate) when in-person visits are more available?

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* 5. Please select the most appropriate response

  Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Does not apply to me (N/A)
a) The wait time to receive services was reasonable for me
b) I felt welcome and safe at all times when accessing services at the centre
c) I was involved in the treatment process and support plan
d) I felt respected, heard and understood 
e) Services were tailored to meet my cultural and linguistic needs 
f) The services I received have helped me deal more effectively with my personal challenges

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