The aim of this survey is to evaluate customer satisfaction and experience of the Modeshift STARS system and to identify key areas for development as we enhance the STARS Schemes and supporting information.

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* 1. Which Modeshift STARS scheme(s) do you use?

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* 2. What type of organisation do you represent?

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* 3. How satisfied are you with the Modeshift STARS system overall? (Scale: 1 = very dissatisfied, 10 = very satisfied)

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* 4. How easy do you find the Modeshift STARS system to use ? (1 = very difficult 10 = very easy)

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* 5. Please list the six STARS functions that you most frequently use?

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* 6. Are there any features you find challenging to use? If so, please specify.

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* 7. How intuitive do you find the Modeshift STARS system layout? (1 = not intuitive at all, 10 = very intuitive)

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* 8. Please share any additional comments about system usability and navigation (i.e. finding information, functions, and tools)

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* 9. How would you rate the Modeshift STARS system's performance? i.e. speed, reliability. (1 = very poor, 10 = excellent)

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* 10. Please list the top three reporting metrics/ performance measures you need from the system

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* 11. Are there any additional functionalities you would like to see implemented? Please state.

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* 12. Have you used the system's help guides or support features?

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* 13. If yes how helpful were they? (1 = not helpful at all 10 = very helpful)

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* 14. How often do you need to contact someone for assistance with STARS ?

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* 15. Where do you go to if you have support requirements?

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* 16. What additional support or resources would help you use the STARS system more effectively? Please state

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* 17. How likely are you to recommend the Modeshift STARS system to others? (Scale: 1 = not at all, 10 = extremely likely)

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* 18. Approximately how often do you use the Modeshift STARS system? Please select

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* 19. Approximately how much time do you spend on the Modeshift STARS system per session?

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* 20. Please state what you like most about the Modeshift STARS system.

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* 21. If you have any additional comments or suggestions to help us enhance your experience of Modeshift STARS which have not been covered in the survey. Please state

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