LIBRARY SERVICES SURVEY 2025

The OUM Library is conducting a survey to assess the satisfaction of library services for the year 2025. Please take a moment to complete this questionnaire. Your participation is Voluntary and Anonymous. Collected data will only be accessible to the library researchers conducting the survey.

THANK YOU FOR YOUR COOPERATION.

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* 1. User Category

Diploma

Degree

Master

PhD

Academic Staff

Non-Academic Staff

Tutor

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* 2. Gender

Male

Female

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* 3. Age

18 - 24 years old

25 - 34 years old

35 - 44 years old

45 and above

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* 4. Matrix Number

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* 5. Semester Intake (Example: Month: 1, Year: 2024)

Month

Year

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* 6. Faculty

Faculty of Business and Management (FBM)

Faculty of Technology and Applied Sciences (FTAS)

Faculty of Education (FOE)

Faculty of Social Sciences and Humanities (FSSH)

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* 7. Department

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* 8. Learning Centre

Alor Setar

Bangi

Banting

Bintulu

Batu Pahat

Greenhill

Ipoh

Johor Bahru

Kelana Jaya

Kuala Selangor

Kota Bharu

Kuala Terengganu

Kuantan

Kuching

Kuala Lumpur

Kota Kinabalu

Kota Marudu

Kuala Lipis

Keningau

Lahad Datu

Manjung

Melaka

Miri

Pontian

Petaling Jaya

Temerloh

Taiping

Tanjong Malim

Tawau

Shah Alam

Sungai Petani

Seberang Jaya

Seremban

Sibu

Sandakan

Simpang Renggam

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* 9. How frequently do you come / visit the library?

Daily

Weekly

Monthly

Once a semester

Never

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* 10. How often do you access the library portal/Website?

Daily

Weekly

Monthly

Once a semester

Never

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* 11. Why do you visit the library or library portal/website?

Borrowing books

Returning books

Assignment

Asked library staff for assistance

Group Discussion

Place to study

Using Library online database

Research

Use Computers in the Library

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* 12. Students / staff / Tutor access the library portal using

Personal computer (PC)

Laptop

Smartphone

Others

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* 13.
Library Services: Which of these Library online services have you used?

	I have used this service	I know this service, but have not use it	I do not know/use this service
Intralibrary Loan Request	Intralibrary Loan Request I have used this service	Intralibrary Loan Request I know this service, but have not use it	Intralibrary Loan Request I do not know/use this service
Interlibrary Loan Request	Interlibrary Loan Request I have used this service	Interlibrary Loan Request I know this service, but have not use it	Interlibrary Loan Request I do not know/use this service
Document Delivery Request	Document Delivery Request I have used this service	Document Delivery Request I know this service, but have not use it	Document Delivery Request I do not know/use this service
Online Live Chat	Online Live Chat I have used this service	Online Live Chat I know this service, but have not use it	Online Live Chat I do not know/use this service

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* 14. How do you usually get the latest updates / information about the library?

Library Website

Social Media (Facebook, Instagram, Tik tok, Telegram. Youtube, etc.)

Emails from the library

Notices and posters in the library

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* 15. What other online services that you would like the Library to offer?

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* 16.
A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Competent and professional	Competent and professional Never Use	Competent and professional Very Dissatisfied	Competent and professional Dissatisfied	Competent and professional Neutral	Competent and professional Satisfied	Competent and professional Very Satisfied
Helpful	Helpful Never Use	Helpful Very Dissatisfied	Helpful Dissatisfied	Helpful Neutral	Helpful Satisfied	Helpful Very Satisfied
Customer Friendly	Customer Friendly Never Use	Customer Friendly Very Dissatisfied	Customer Friendly Dissatisfied	Customer Friendly Neutral	Customer Friendly Satisfied	Customer Friendly Very Satisfied
Efficient	Efficient Never Use	Efficient Very Dissatisfied	Efficient Dissatisfied	Efficient Neutral	Efficient Satisfied	Efficient Very Satisfied
Knowledgeable	Knowledgeable Never Use	Knowledgeable Very Dissatisfied	Knowledgeable Dissatisfied	Knowledgeable Neutral	Knowledgeable Satisfied	Knowledgeable Very Satisfied

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* 17.
A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Resource Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Competent and professional	Competent and professional Never Use	Competent and professional Very Dissatisfied	Competent and professional Dissatisfied	Competent and professional Neutral	Competent and professional Satisfied	Competent and professional Very Satisfied
Helpful	Helpful Never Use	Helpful Very Dissatisfied	Helpful Dissatisfied	Helpful Neutral	Helpful Satisfied	Helpful Very Satisfied
Customer Friendly	Customer Friendly Never Use	Customer Friendly Very Dissatisfied	Customer Friendly Dissatisfied	Customer Friendly Neutral	Customer Friendly Satisfied	Customer Friendly Very Satisfied
Efficient	Efficient Never Use	Efficient Very Dissatisfied	Efficient Dissatisfied	Efficient Neutral	Efficient Satisfied	Efficient Very Satisfied
Knowledgeable	Knowledgeable Never Use	Knowledgeable Very Dissatisfied	Knowledgeable Dissatisfied	Knowledgeable Neutral	Knowledgeable Satisfied	Knowledgeable Very Satisfied

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* 18.
B : SERVICES (Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Access Online database	Access Online database Never Use	Access Online database Very Dissatisfied	Access Online database Dissatisfied	Access Online database Neutral	Access Online database Satisfied	Access Online database Very Satisfied
The new Library Portal is user friendly	The new Library Portal is user friendly Never Use	The new Library Portal is user friendly Very Dissatisfied	The new Library Portal is user friendly Dissatisfied	The new Library Portal is user friendly Neutral	The new Library Portal is user friendly Satisfied	The new Library Portal is user friendly Very Satisfied
Borrowing and Returning Service	Borrowing and Returning Service Never Use	Borrowing and Returning Service Very Dissatisfied	Borrowing and Returning Service Dissatisfied	Borrowing and Returning Service Neutral	Borrowing and Returning Service Satisfied	Borrowing and Returning Service Very Satisfied
Reservation	Reservation Never Use	Reservation Very Dissatisfied	Reservation Dissatisfied	Reservation Neutral	Reservation Satisfied	Reservation Very Satisfied
User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic)	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic) Never Use	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic) Very Dissatisfied	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic) Dissatisfied	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic) Neutral	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic) Satisfied	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic) Very Satisfied
Interlibrary Loan (Book request with others Library)	Interlibrary Loan (Book request with others Library) Never Use	Interlibrary Loan (Book request with others Library) Very Dissatisfied	Interlibrary Loan (Book request with others Library) Dissatisfied	Interlibrary Loan (Book request with others Library) Neutral	Interlibrary Loan (Book request with others Library) Satisfied	Interlibrary Loan (Book request with others Library) Very Satisfied
Intralibrary Loan (book request within OUM)	Intralibrary Loan (book request within OUM) Never Use	Intralibrary Loan (book request within OUM) Very Dissatisfied	Intralibrary Loan (book request within OUM) Dissatisfied	Intralibrary Loan (book request within OUM) Neutral	Intralibrary Loan (book request within OUM) Satisfied	Intralibrary Loan (book request within OUM) Very Satisfied
Document Delivery Service (Article request)	Document Delivery Service (Article request) Never Use	Document Delivery Service (Article request) Very Dissatisfied	Document Delivery Service (Article request) Dissatisfied	Document Delivery Service (Article request) Neutral	Document Delivery Service (Article request) Satisfied	Document Delivery Service (Article request) Very Satisfied
Internet connection at the Main Library	Internet connection at the Main Library Never Use	Internet connection at the Main Library Very Dissatisfied	Internet connection at the Main Library Dissatisfied	Internet connection at the Main Library Neutral	Internet connection at the Main Library Satisfied	Internet connection at the Main Library Very Satisfied
Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp)	Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp) Never Use	Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp) Very Dissatisfied	Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp) Dissatisfied	Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp) Neutral	Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp) Satisfied	Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp) Very Satisfied
Social Media (Facebook, Telegram, Instagram, Youtube)	Social Media (Facebook, Telegram, Instagram, Youtube) Never Use	Social Media (Facebook, Telegram, Instagram, Youtube) Very Dissatisfied	Social Media (Facebook, Telegram, Instagram, Youtube) Dissatisfied	Social Media (Facebook, Telegram, Instagram, Youtube) Neutral	Social Media (Facebook, Telegram, Instagram, Youtube) Satisfied	Social Media (Facebook, Telegram, Instagram, Youtube) Very Satisfied
Providing Information	Providing Information Never Use	Providing Information Very Dissatisfied	Providing Information Dissatisfied	Providing Information Neutral	Providing Information Satisfied	Providing Information Very Satisfied
Shelving of Books	Shelving of Books Never Use	Shelving of Books Very Dissatisfied	Shelving of Books Dissatisfied	Shelving of Books Neutral	Shelving of Books Satisfied	Shelving of Books Very Satisfied

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* 19.
B : SERVICES (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Borrowing and Returning Service	Borrowing and Returning Service Never Use	Borrowing and Returning Service Very Dissatisfied	Borrowing and Returning Service Dissatisfied	Borrowing and Returning Service Neutral	Borrowing and Returning Service Satisfied	Borrowing and Returning Service Very Satisfied
Reservation	Reservation Never Use	Reservation Very Dissatisfied	Reservation Dissatisfied	Reservation Neutral	Reservation Satisfied	Reservation Very Satisfied
User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop)	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop) Never Use	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop) Very Dissatisfied	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop) Dissatisfied	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop) Neutral	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop) Satisfied	User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop) Very Satisfied
Internet connection (Wifi)	Internet connection (Wifi) Never Use	Internet connection (Wifi) Very Dissatisfied	Internet connection (Wifi) Dissatisfied	Internet connection (Wifi) Neutral	Internet connection (Wifi) Satisfied	Internet connection (Wifi) Very Satisfied
Providing Information	Providing Information Never Use	Providing Information Very Dissatisfied	Providing Information Dissatisfied	Providing Information Neutral	Providing Information Satisfied	Providing Information Very Satisfied
Shelving of Books	Shelving of Books Never Use	Shelving of Books Very Dissatisfied	Shelving of Books Dissatisfied	Shelving of Books Neutral	Shelving of Books Satisfied	Shelving of Books Very Satisfied

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* 20.
C: COLLECTIONS (Printed and Non-Printed)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Online databases easy to access	Online databases easy to access Never Use	Online databases easy to access Very Dissatisfied	Online databases easy to access Dissatisfied	Online databases easy to access Neutral	Online databases easy to access Satisfied	Online databases easy to access Very Satisfied
Main Library collections & Databases provide relevant resources	Main Library collections & Databases provide relevant resources Never Use	Main Library collections & Databases provide relevant resources Very Dissatisfied	Main Library collections & Databases provide relevant resources Dissatisfied	Main Library collections & Databases provide relevant resources Neutral	Main Library collections & Databases provide relevant resources Satisfied	Main Library collections & Databases provide relevant resources Very Satisfied
Library collections at the Learning Centres provide relevant resources	Library collections at the Learning Centres provide relevant resources Never Use	Library collections at the Learning Centres provide relevant resources Very Dissatisfied	Library collections at the Learning Centres provide relevant resources Dissatisfied	Library collections at the Learning Centres provide relevant resources Neutral	Library collections at the Learning Centres provide relevant resources Satisfied	Library collections at the Learning Centres provide relevant resources Very Satisfied
Online resources are useful and help students prepares for examination	Online resources are useful and help students prepares for examination Never Use	Online resources are useful and help students prepares for examination Very Dissatisfied	Online resources are useful and help students prepares for examination Dissatisfied	Online resources are useful and help students prepares for examination Neutral	Online resources are useful and help students prepares for examination Satisfied	Online resources are useful and help students prepares for examination Very Satisfied
Students easily access digital materials to complete assignments	Students easily access digital materials to complete assignments Never Use	Students easily access digital materials to complete assignments Very Dissatisfied	Students easily access digital materials to complete assignments Dissatisfied	Students easily access digital materials to complete assignments Neutral	Students easily access digital materials to complete assignments Satisfied	Students easily access digital materials to complete assignments Very Satisfied
Electronic resources accessible from home or office	Electronic resources accessible from home or office Never Use	Electronic resources accessible from home or office Very Dissatisfied	Electronic resources accessible from home or office Dissatisfied	Electronic resources accessible from home or office Neutral	Electronic resources accessible from home or office Satisfied	Electronic resources accessible from home or office Very Satisfied

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* 21.
D : FACILITIES (at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Wi-Fi Coverage	Wi-Fi Coverage Never Use	Wi-Fi Coverage Very Dissatisfied	Wi-Fi Coverage Dissatisfied	Wi-Fi Coverage Neutral	Wi-Fi Coverage Satisfied	Wi-Fi Coverage Very Satisfied
Self-Check Machine (Borrowing)	Self-Check Machine (Borrowing) Never Use	Self-Check Machine (Borrowing) Very Dissatisfied	Self-Check Machine (Borrowing) Dissatisfied	Self-Check Machine (Borrowing) Neutral	Self-Check Machine (Borrowing) Satisfied	Self-Check Machine (Borrowing) Very Satisfied
Book Drop Machine (Returning)	Book Drop Machine (Returning) Never Use	Book Drop Machine (Returning) Very Dissatisfied	Book Drop Machine (Returning) Dissatisfied	Book Drop Machine (Returning) Neutral	Book Drop Machine (Returning) Satisfied	Book Drop Machine (Returning) Very Satisfied
Printing & Photocopy	Printing & Photocopy Never Use	Printing & Photocopy Very Dissatisfied	Printing & Photocopy Dissatisfied	Printing & Photocopy Neutral	Printing & Photocopy Satisfied	Printing & Photocopy Very Satisfied
Computer Area	Computer Area Never Use	Computer Area Very Dissatisfied	Computer Area Dissatisfied	Computer Area Neutral	Computer Area Satisfied	Computer Area Very Satisfied
Carrel Area	Carrel Area Never Use	Carrel Area Very Dissatisfied	Carrel Area Dissatisfied	Carrel Area Neutral	Carrel Area Satisfied	Carrel Area Very Satisfied
Study Spaces and Reading Area	Study Spaces and Reading Area Never Use	Study Spaces and Reading Area Very Dissatisfied	Study Spaces and Reading Area Dissatisfied	Study Spaces and Reading Area Neutral	Study Spaces and Reading Area Satisfied	Study Spaces and Reading Area Very Satisfied

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* 22.
D : FACILITIES (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Wi-Fi Coverage	Wi-Fi Coverage Never Use	Wi-Fi Coverage Very Dissatisfied	Wi-Fi Coverage Dissatisfied	Wi-Fi Coverage Neutral	Wi-Fi Coverage Satisfied	Wi-Fi Coverage Very Satisfied
Computer Area	Computer Area Never Use	Computer Area Very Dissatisfied	Computer Area Dissatisfied	Computer Area Neutral	Computer Area Satisfied	Computer Area Very Satisfied
Study Spaces and Reading Area	Study Spaces and Reading Area Never Use	Study Spaces and Reading Area Very Dissatisfied	Study Spaces and Reading Area Dissatisfied	Study Spaces and Reading Area Neutral	Study Spaces and Reading Area Satisfied	Study Spaces and Reading Area Very Satisfied

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* 23.
E : ENVIRONMENT (at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Library opening hours	Library opening hours Never Use	Library opening hours Very Dissatisfied	Library opening hours Dissatisfied	Library opening hours Neutral	Library opening hours Satisfied	Library opening hours Very Satisfied
Learning environment (Temperature and Lighting)	Learning environment (Temperature and Lighting) Never Use	Learning environment (Temperature and Lighting) Very Dissatisfied	Learning environment (Temperature and Lighting) Dissatisfied	Learning environment (Temperature and Lighting) Neutral	Learning environment (Temperature and Lighting) Satisfied	Learning environment (Temperature and Lighting) Very Satisfied
Cleanliness of the library	Cleanliness of the library Never Use	Cleanliness of the library Very Dissatisfied	Cleanliness of the library Dissatisfied	Cleanliness of the library Neutral	Cleanliness of the library Satisfied	Cleanliness of the library Very Satisfied
Seating arrangement in the library	Seating arrangement in the library Never Use	Seating arrangement in the library Very Dissatisfied	Seating arrangement in the library Dissatisfied	Seating arrangement in the library Neutral	Seating arrangement in the library Satisfied	Seating arrangement in the library Very Satisfied
Library’s air conditioning / ventilation	Library’s air conditioning / ventilation Never Use	Library’s air conditioning / ventilation Very Dissatisfied	Library’s air conditioning / ventilation Dissatisfied	Library’s air conditioning / ventilation Neutral	Library’s air conditioning / ventilation Satisfied	Library’s air conditioning / ventilation Very Satisfied
Location	Location Never Use	Location Very Dissatisfied	Location Dissatisfied	Location Neutral	Location Satisfied	Location Very Satisfied

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* 24.
E : ENVIRONMENT (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

	Never Use	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
Library opening hours	Library opening hours Never Use	Library opening hours Very Dissatisfied	Library opening hours Dissatisfied	Library opening hours Neutral	Library opening hours Satisfied	Library opening hours Very Satisfied
Learning environment (Temperature and Lighting)	Learning environment (Temperature and Lighting) Never Use	Learning environment (Temperature and Lighting) Very Dissatisfied	Learning environment (Temperature and Lighting) Dissatisfied	Learning environment (Temperature and Lighting) Neutral	Learning environment (Temperature and Lighting) Satisfied	Learning environment (Temperature and Lighting) Very Satisfied
Cleanliness of the library	Cleanliness of the library Never Use	Cleanliness of the library Very Dissatisfied	Cleanliness of the library Dissatisfied	Cleanliness of the library Neutral	Cleanliness of the library Satisfied	Cleanliness of the library Very Satisfied
Seating arrangement in the library	Seating arrangement in the library Never Use	Seating arrangement in the library Very Dissatisfied	Seating arrangement in the library Dissatisfied	Seating arrangement in the library Neutral	Seating arrangement in the library Satisfied	Seating arrangement in the library Very Satisfied
Library’s air conditioning / ventilation	Library’s air conditioning / ventilation Never Use	Library’s air conditioning / ventilation Very Dissatisfied	Library’s air conditioning / ventilation Dissatisfied	Library’s air conditioning / ventilation Neutral	Library’s air conditioning / ventilation Satisfied	Library’s air conditioning / ventilation Very Satisfied
Location	Location Never Use	Location Very Dissatisfied	Location Dissatisfied	Location Neutral	Location Satisfied	Location Very Satisfied

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* 25. Overall, the service meets my needs.

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Never Use

LIBRARY SERVICES SURVEY 2025

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* 1. User Category

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* 2. Gender

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* 3. Age

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* 4. Matrix Number

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* 5. Semester Intake (Example: Month: 1, Year: 2024)

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* 6. Faculty

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* 7. Department

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* 8. Learning Centre

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* 9. How frequently do you come / visit the library?

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* 10. How often do you access the library portal/Website?

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* 11. Why do you visit the library or library portal/website?

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* 12. Students / staff / Tutor access the library portal using

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* 13. Library Services: Which of these Library online services have you used?

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* 14. How do you usually get the latest updates / information about the library?

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* 15. What other online services that you would like the Library to offer?

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* 16. A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Main Library) Please indicate your level of satisfaction for each statement according to the scale given.

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* 17. A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Resource Centre) Please indicate your level of satisfaction for each statement according to the scale given.

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* 18. B : SERVICES (Main Library) Please indicate your level of satisfaction for each statement according to the scale given.

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* 19. B : SERVICES (Resource Centre at Learning Centre) Please indicate your level of satisfaction for each statement according to the scale given.

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* 20. C: COLLECTIONS (Printed and Non-Printed) Please indicate your level of satisfaction for each statement according to the scale given.

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* 21. D : FACILITIES (at Main Library) Please indicate your level of satisfaction for each statement according to the scale given.

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* 22. D : FACILITIES (Resource Centre at Learning Centre) Please indicate your level of satisfaction for each statement according to the scale given.

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* 23. E : ENVIRONMENT (at Main Library) Please indicate your level of satisfaction for each statement according to the scale given.

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* 24. E : ENVIRONMENT (Resource Centre at Learning Centre) Please indicate your level of satisfaction for each statement according to the scale given.

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* 25. Overall, the service meets my needs.

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* 26. Do you have any other suggestions for improvement?

* 13.
Library Services: Which of these Library online services have you used?

* 16.
A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

* 17.
A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Resource Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

* 18.
B : SERVICES (Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

* 19.
B : SERVICES (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

* 20.
C: COLLECTIONS (Printed and Non-Printed)
Please indicate your level of satisfaction for each statement according to the scale given.

* 21.
D : FACILITIES (at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

* 22.
D : FACILITIES (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.

* 23.
E : ENVIRONMENT (at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.

* 24.
E : ENVIRONMENT (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.