Skip to content

Draft Repairs & Maintenance Policy

ACHA are currently reviewing our Repairs & Maintenance Policy and we are seeking your views on the draft Policy.

Your feedback will help us assess what is working effectively and where changes may be needed, so the final policy meets the needs and priorities of our customers.

You can also view the full draft policy by clicking the following link: https://www.acha.co.uk/get-involved-surveys/

Alternatively, if you would like a hard copy of the policy, please do not hesitate to make contact with us on 0800 028 2755 and we will be happy to provide one.

All feedback will be carefully considered as part of the development of the final Repairs & Maintenance Policy.
1.Do you feel the current ways to report repairs are accessible and meet your needs?
2.Do you have any comments on how this service is delivered or how performance is monitored?
3.Would you find it useful to have an online repairs dashboard that allows you to track the progress of a repair from start to completion?
4.Do you think there is anything else that should be included in the Repairs & Maintenance Policy?
5.If you have any further comments to make, please use the box below.
6.Thank you for taking the time to complete this survey.
Please complete your contact details (leave blank if preferred)