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As part of providing continuous improvement to our customers, we would really value your input on how and when you would like to receive communications from us, and what information you would like to receive.
 
Please complete this short survey – it should only take up to five minutes of your time.

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* 1. Where do you currently receive information about East Gippsland Water’s activities? Tick all that apply:

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* 2. Which of the communication methods do you prefer? rank 1 to 9, with 1 being most preferred and 9 being least preferred.

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* 3. What types of information are you interested in hearing about? Tick all that apply

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* 4. How often do you visit our website, egwater.vic.gov.au?

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* 5. How easy do you find the website to navigate?

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* 6. What are the main reasons you visit the website? Tick top 3

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* 7. Is there anything in particular that you would like to see on our website, that is currently not included?

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* 8. Would you be interested in receiving an e-Newsletter?

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* 9. If yes, how often would you like to receive an e-Newsletter?

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* 10. Do you want to receive SMS messages about planned outages?

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* 11. Do you want to receive SMS messages about unplanned outages that may affect you for less than one hour?

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* 12. Do you want to receive SMS messages about unplanned outages that may affect you for more than one hour?

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* 13. If yes, do you want to receive SMS messages during the hours of 11pm and 6am?

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* 14. Do you want to receive information on other areas of interest through SMS, i.e. invitations to participate in surveys, engagement, etc?

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* 15. How do you receive your bill?

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* 16. How do you pay your bill?

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* 17. When was the last time you had contact with East Gippsland Water?

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* 18. Which area do you live/pay water rates for? Include your postcode

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* 19. Which age group are you?

If you are interested in receiving SMS messages and have not already supplied your contact details, please contact Customer Support on 1800 671 841.

Thank you for your participation.
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