RNO Parking Reservation - Customer Feedback Form

Thank you for helping us test our new parking reservation system at the Reno-Tahoe International Airport. Your feedback is important in helping us improve the system and enhance the travel experience for all passengers. This short feedback form should take less than two minutes to complete. We appreciate your time!

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* 1. How did you make your reservation?

Online (website)

Phone App

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* 2. How easy was it to follow the reservation process online or in the app?

Very Difficult (Hard to navigate, unclear instructions)

Somewhat Difficult (Took longer than expected, some issues)

Somewhat Easy (Mostly smooth, no issues)

Very Easy (Quick and seamless, no issues)

Very Difficult (Hard to navigate, unclear instructions)

Somewhat Difficult (Took longer than expected, some issues)

Somewhat Easy (Mostly smooth, no issues)

Very Easy (Quick and seamless, no issues)

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* 3. If you rated the reservation process as Very Difficult or Somewhat Difficult, please share the challenges you faced while booking your reservation.

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* 4. How far in advance did you reserve your parking space?

3+ months

2 months

1 month

2-3 weeks

Within 1 week

Day of travel

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* 5. What were your dates of travel?

Start date

Date

End date

Date

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* 6. How easy was it to find an available parking spot upon arrival?

Very Difficult (Took much longer than expected)

Somewhat Difficult (Took longer than expected)

Somewhat Easy (Found within anticipated amount of time)

Very Easy (Found quicker than expected)

Very Difficult (Took much longer than expected)

Somewhat Difficult (Took longer than expected)

Somewhat Easy (Found within anticipated amount of time)

Very Easy (Found quicker than expected)

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* 7. How did you hear about our reservation system? Check all that apply.

News coverage (paper, tv, online)

Airport social media

Airport Newsletter

Advertising in the airport terminal

Word of mouth (from a friend, coworker, etc.)

Other (please specify)

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* 8. Would you use the parking reservation system again?

Probably not

Yes

Definitely

Probably not

Yes

Definitely

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* 9. If you answered No or Probably Not, please share why so we can improve the experience.

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* 10. To confirm you’re a real traveler, please select the option that best describes where airplanes take off and land.

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* 11. Would you like a response from our team or opt-in to receive communications from the Reno-Tahoe International Airport?

Yes