The OUM Library is conducting a survey to assess the satisfaction of library services for the year 2023. Please take a moment to complete this questionnaire. Your participation is Voluntary and Anonymous. Collected data will only be accessible to the library researchers conducting the survey.
 
THANK YOU FOR YOUR COOPERATION.

Question Title

* 1. User Category

Question Title

* 2. Gender

Question Title

* 3. Age

Question Title

* 4. Matrix Number

Question Title

* 5. Semester Intake (Example: Month: 1, Year: 2023)

Question Title

* 6. Faculty

Question Title

* 7. Department

Question Title

* 8. Learning Centre

Question Title

* 9. How frequently do you come / visit the library?

Question Title

* 10. How often do you access the library portal/Website?

Question Title

* 11. Why do you visit the library or library portal/website?

Question Title

* 12. Students / staff / Tutor access the library portal using

Question Title

* 13. OUM Library Online Services: Which of these Library online services have you used?

  I have used this service I know this service, but have not use it I do not know/use this service
Intralibrary Loan Request
Interlibrary Loan Request
Document Delivery Request
Online Live Chat
Library Facebook Page
Library Youtube
Library Whatsapp
Library Email Enquiries

Question Title

* 14. What other online services that you would like the Library to offer?

Question Title

* 15. A : STAFF AT MAIN LIBRARY AND RESOURCE CENTRE (LEARNING CENTRE)
Please indicate your level of satisfaction for each statement according to the scale given.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Competent and professional
Customer Friendly
Efficient
Knowledgeable

Question Title

* 16. B : SERVICES (MAIN LIBRARY, RESOURCE CENTRE & ONLINE PORTAL)
Please indicate your level of satisfaction for each statement according to the scale given.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
WebOPAC
The new Library Portal is user friendly 
Borrowing and Returning Service
Reservation
User Education Programme (Library Workshops help students with learning and research needs. e.g. Online Information Skills Workshop or Information Skills Clinic)
Interlibrary Loan (Book request with others Library)
Intralibrary Loan (book request within OUM)
Document Delivery Service (Article request)
Internet connection at the Main Library
Internet connection at the Learning Centres Resource Center
Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp)
Social Media (Facebook, Telegram, Instagram, Youtube)
Information Packaging
Shelving of Books

Question Title

* 17. C: COLLECTIONS (PRINTED AND NON-PRINTED)
Please indicate your level of satisfaction for each statement according to the scale given.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Online databases eBook & eJournals (e.g. Emerald, Ebscohost, ProQuest) easy to access
Main Library collections & Databases (books / eBooks, eJournal) provide relevant resources
Library collections at the Learning Centres provide relevant resources
Online resources (e.g. online articles, databases, eBooks) are useful and help students prepares for examination
Students easily access digital materials to complete assignments
Electronic resources accessible from home or office

Question Title

* 18. D : FACILITIES AT MAIN LIBRARY AND RESOURCE CENTRE (LEARNING CENTRE)
Please indicate your level of satisfaction for each statement according to the scale given.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Wi-Fi Coverage
Self-Check Machine (Borrowing)
Book Drop Machine (Returning)
Printing & Photocopy
Computer Area
Carrel Area
Reading Area

Question Title

* 19. E : ENVIRONMENT AT MAIN LIBRARY AND RESOURCE CENTRE (LEARNING CENTRE)
Please indicate your level of satisfaction for each statement according to the scale given.

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Library opening hours
Learning Environment (Temperature and Lighting)
Location

Question Title

* 20. Overall, the service meets my needs.

Question Title

* 21. Do you have any other suggestions for improvement?

T