Business Isle of Man's 2026 City and Town Centre Survey Have your say on the Isle of Man’s Retail, Leisure, and Hospitality Sectors.Business Isle of Man are seeking the views of Manx residents to understand perceptions of the Manx High Street and how these have changed in recent years. The 2026 City and Town Centre Survey aims to identify emerging trends in shopping, spending, and consumer behaviour on the Isle of Man.Your feedback will help inform implementation of the Island's Local Economy Strategy as well as future policy and investment decisions that support vibrant towns, villages and local businesses. As a thank you for taking part, participants who complete the survey can choose to enter a prize draw to win one of three £50 vouchers to spend with a local business of their choice. About You Question Title * 1. If you wish to be entered into our prize draw, please provide your email address. Question Title * 2. Are you an Isle of Man resident or visitor? Resident Visitor Question Title * 3. Which is the closest city / town / village to where you live: Castletown Douglas Laxey Onchan Peel Port Erin Port St Mary Ramsey Question Title * 4. What is your age group? Under 18 18-24 25-34 35-44 45-54 55-64 65+ Question Title * 5. Which of the following best describes your household? Couple with no children Couple with dependent children (including students living away) Live alone Multi generational household Single parent with dependent children Shared household (non family adults living together) Other Question Title * 6. What is your household income? £0 – £14,999 £15,000 – £30,000 £30,001 – £55,000 £55,001 – £80,000 £80,001 – £105,000 £105,001 – £130,000 £130,000 + Rather not say Question Title * 7. How do you identify? Man Woman Non-binary Prefer not to say Prefer to self prescribe Question Title * 8. Employment and work location: Working on‑island mostly in town centre Working on‑island mostly outside town centre Hybrid (some remote) Fully remote (home‑based) Student Retired Other Question Title * 9. Do you have any accessibility related requirements when visiting a town centre? None Neurodivergent related needs Pram or buggy Use of another mobility aid (e.g., walking stick, frame) Visual or hearing impairment Wheelchair user Prefer not to say Other (please specify) Your Town Centre Visits Question Title * 10. Compared with five years ago, do you visit town centres more or less often? More Less About the same N/A - eg. too young Question Title * 11. How often do you visit these types of premises in the Isle of Man? Daily Weekly Fortnightly Quarterly Annually Never Retail Retail Daily Retail Weekly Retail Fortnightly Retail Quarterly Retail Annually Retail Never Hospitality (e.g. cafes, pubs, restaurants etc) Hospitality (e.g. cafes, pubs, restaurants etc) Daily Hospitality (e.g. cafes, pubs, restaurants etc) Weekly Hospitality (e.g. cafes, pubs, restaurants etc) Fortnightly Hospitality (e.g. cafes, pubs, restaurants etc) Quarterly Hospitality (e.g. cafes, pubs, restaurants etc) Annually Hospitality (e.g. cafes, pubs, restaurants etc) Never Leisure (eg. cinemas, gyms, clubs) Leisure (eg. cinemas, gyms, clubs) Daily Leisure (eg. cinemas, gyms, clubs) Weekly Leisure (eg. cinemas, gyms, clubs) Fortnightly Leisure (eg. cinemas, gyms, clubs) Quarterly Leisure (eg. cinemas, gyms, clubs) Annually Leisure (eg. cinemas, gyms, clubs) Never Question Title * 12. What are the 3 destinations you visit the most often? Castletown Douglas Laxey Onchan Peel Port Erin Port St Mary Ramsey Question Title * 13. What are your 3 most common reasons for visiting a city, town, or village centre? Banking or postal services Browsing the shops Cafés, pubs, or restaurants Children’s activities Cultural activities (library, museum, art) Errands or small purchases Events or markets Fashion shopping Health or beauty services Social meet‑ups Top‑up grocery shopping Weekly grocery shop Other (please specify) Question Title * 14. On average, how long do you stay during a typical town‑centre visit? Under 15 minutes 15–30 minutes 30–60 minutes 1–2 hours More than 2 hours Question Title * 15. How many shops or venues do you typically visit on a single trip? 1 2-3 4-6 7+ Question Title * 16. Approximately how much do you spend per visit (including food and drink)? £0–£9 £10–£24 £25–£49 £50–£99 £100–£199 £200+ Travel Question Title * 17. How would you usually travel to a high-street? Bus Car Cycle Taxi Van Walk Other (please specify) Question Title * 18. If you use a car/van, what type of parking do you opt for? Free parking Paid car parks N/A Question Title * 19. Do parking considerations limit the amount of time you spend during an average town centre visit? Significantly Somewhat Not particularly N/A (eg. do not travel by car) Question Title * 20. How regularly do you use cash during a town centre visit? Often Rarely Never Question Title * 21. How would you rate the parking in the city / town centre you visit most often? Very good Good Okay Poor Very poor N/A Availability Availability Very good Availability Good Availability Okay Availability Poor Availability Very poor Availability N/A Bay size Bay size Very good Bay size Good Bay size Okay Bay size Poor Bay size Very poor Bay size N/A Price/value Price/value Very good Price/value Good Price/value Okay Price/value Poor Price/value Very poor Price/value N/A EV charging availability EV charging availability Very good EV charging availability Good EV charging availability Okay EV charging availability Poor EV charging availability Very poor EV charging availability N/A Parking information signage Parking information signage Very good Parking information signage Good Parking information signage Okay Parking information signage Poor Parking information signage Very poor Parking information signage N/A Your City / Town Centre Choices Question Title * 22. Which would you consider to be your primary shopping locations (please rank)? Question Title * 23. Which of the below would encourage you to visit a town centre in person more often? Certainty of price‑matching with UK / online etc Visibility/Availability of goods in store Wider range of products / stores Regular events (monthly market /music) Longer opening hours Family facilities (toilets, parent rooms) More seating & greenery More EV chargers Easier / cheaper parking Covered street sections Safer crossings & lighting Digital Directory None of the above Question Title * 24. When you choose buy locally, what are the main reasons? Ability to see, feel, & test products Ability to visit a combination of retail, leisure, & hospitality venues Customer service / advice Enjoy the experience Instant delivery Not inclined to use other options (online, travel off-island etc) Opportunity to socialise Support local businesses None of the above Other (please specify) Question Title * 25. Have you travelled off-island to shop within the previous 12 months? (Shopping was one of the key reasons for your trip). Yes No Question Title * 26. Do you consider the long-term health and vibrancy of the "Manx high-street" when making purchasing decisions? Yes No Retail, Hospitality, Leisure and the Night-time Economy Question Title * 27. How would you rate the following aspects of Douglas high street? Very adequate Adequate Some Gaps Poor Don't Know Appearance & cleanliness Appearance & cleanliness Very adequate Appearance & cleanliness Adequate Appearance & cleanliness Some Gaps Appearance & cleanliness Poor Appearance & cleanliness Don't Know Atmosphere & character Atmosphere & character Very adequate Atmosphere & character Adequate Atmosphere & character Some Gaps Atmosphere & character Poor Atmosphere & character Don't Know Digital access (Wi‑Fi/4G/5G/payment reliability) Digital access (Wi‑Fi/4G/5G/payment reliability) Very adequate Digital access (Wi‑Fi/4G/5G/payment reliability) Adequate Digital access (Wi‑Fi/4G/5G/payment reliability) Some Gaps Digital access (Wi‑Fi/4G/5G/payment reliability) Poor Digital access (Wi‑Fi/4G/5G/payment reliability) Don't Know Car parking Car parking Very adequate Car parking Adequate Car parking Some Gaps Car parking Poor Car parking Don't Know Opening hours Opening hours Very adequate Opening hours Adequate Opening hours Some Gaps Opening hours Poor Opening hours Don't Know Public transport reliability Public transport reliability Very adequate Public transport reliability Adequate Public transport reliability Some Gaps Public transport reliability Poor Public transport reliability Don't Know Range of shops Range of shops Very adequate Range of shops Adequate Range of shops Some Gaps Range of shops Poor Range of shops Don't Know N/A - no particular view N/A - no particular view Very adequate N/A - no particular view Adequate N/A - no particular view Some Gaps N/A - no particular view Poor N/A - no particular view Don't Know Question Title * 28. How would you rate the Isle of Man's retail offering? Question Title * 29. How would you rate the Isle of Man's leisure offering? Question Title * 30. How would you rate the Isle of Man's hospitality offering? E.g. cafés, restaurants Question Title * 31. How would you rate the Isle of Man's night-time economy offering? E.g bars, nightclubs Question Title * 32. Which of the following is preventing you from spending more time experiencing the Isle of Man's night-time economy? I already spend a lot of time experiencing the Isle of Man's night-time economy I choose to spend money on other things My interests have changed over time There is less choice than there once was Safety Personal circumstances limit me Other (please specify) Question Title * 33. What would encourage you to spend more time experiencing the Isle of Man's "night-time economy"? Online Purchasing Question Title * 34. How regularly do you purchase online from independent Isle of Man businesses? Weekly At least once a month At least once a every 2-6 months At least once a month every 6-12 months At least once a month every year I don't What did you buy most recently? Question Title * 35. I would purchase more online from Isle of Man businesses if: A wider range of Isle of Man high-street businesses sold online Greater visibility of Isle of Man businesses that currently sell online A single Isle of Man online retail platform They sold through a well established online platform such as Amazon or Ebay Other (please specify) Thank you for completing the survey. Terms & Conditions Done