Customer Satisfaction Survey

Thank you for taking the time to provide feedback on your recent interaction with our City. Your input helps us provide quality services. Let us know how we are doing.

Question Title

* 1. Did the employee greet you, introducing themselves and their department?

Yes

Question Title

* 2. Please share your level of satisfaction regarding the City staff's responsiveness and professionalism.

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

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* 3. How many times have you called regarding your inquiry?

First time

2-3 times

4-6 times

More than 6 times

None of the above

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* 4. Were you able to speak with the appropriate staff to address your inquiry?

Yes

Question Title

* 5. If not, please select the most relevant reason:

The call was transferred to the incorrect department

The department was unavailable

On hold for a lengthy period

Other (please specify)

Question Title

* 6. Did the City effectively address your inquiry?

Yes

Question Title

* 7. Would you like to sign up for our newsletter?

Yes

If you selected "yes," please provide your email address:

Customer Satisfaction Survey

Question Title

* 1. Did the employee greet you, introducing themselves and their department?

Question Title

* 2. Please share your level of satisfaction regarding the City staff's responsiveness and professionalism.

Question Title

* 3. How many times have you called regarding your inquiry?

Question Title

* 4. Were you able to speak with the appropriate staff to address your inquiry?

Question Title

* 5. If not, please select the most relevant reason:

Question Title

* 6. Did the City effectively address your inquiry?

Question Title

* 7. Would you like to sign up for our newsletter?

Question Title

* 8. Additional Comments: