Thank you for participating in DMG Consulting’s 2026 CX KPI Survey. This is the fourth and final question in the series.

We are gathering insights from CX/contact center leaders and vendors to understand how KPIs are evolving to better support hybrid human/AI environments. Your input will help shape industry benchmarks and best practices. This will take less than a minute to answer.

Enter your email at the end of the survey for a chance to win one of two $50 Amazon